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Short Term Assignment Operations Manager at KFC
KFC
October 14, 2026
Full-time
On-site
KEY RESPONSIBILITIES
Sales and Profitability
Identify problems/barriers to sales
Continuously analyse and evaluate competitors to identify weakness relative to competitors
Identify and analyse trends/economic data for area in which the company operates to minimize negative effects and maximize on opportunities
Identify deficiencies in staff competence
Constantly evaluate or check on quality of products
Constantly evaluate or check quality of customer service
Identify opportunities
Continuously analyse and evaluate competitors to capitalize on weaknesses in competitor behaviour
Develop a company approach to LSM activities, focusing on transaction growth
Responsible for alerting the Leadership Team of potential opportunities in both operations as well as market penetration
Store Resources
Labour - Maintenance of correct staffing levels. Constantly analyse and review the maximal utilization of labour and ensuring consistency across all operational areas
Product - Ensure that product levels are held at optimal levels to achieve a balance between financial efficiency and excellent customer service
Supplies - Ensure efficient and effective supply levels are maintained to achieve a balance between financial efficiency and excellent customer service
Financial controls - Constantly review and analyse the financial controls at store level top enable excellent customer service whilst maintaining financial discipline
Provide leadership to the Area Coaches on the implementation of local store marketing activities
Co-ordinates the implementation of local store marketing activities in accordance with laid down procedures
Ensures that all staff are fully briefed and trained for any promotion taking place in store
Advises Leadership Team of all aspects of the local store marketing activities and recommends future activities
Reviews success of local store marketing activities and reports to leadership Team on results
Cost of Sales - Monitor the cost of sales on a weekly basis to ensure that targets are being met
Investigate deviations (positive or negative deviations) to ascertain reasons
Take corrective action where necessary i.e. re-training, disciplinary action, coaching as appropriate
Advise or comment to Area Manager actions to be taken for improvement or changes and monitor the implementation thereof
Labour Costs - Monitor the labour hours analysis report on weekly basis to ensure that targets are being met
Investigate deviations (positive or negative deviations) to ascertain reasons
Take corrective action where necessary i.e. re-training, disciplinary action, coaching as appropriate
Advise or comment to Area Manager actions to be taken for improvement or changes and monitor the implementation thereof
Controllable expenses - Monitor the controllable expenses on period basis to ensure that targets are being met
Investigate deviations (positive or negative deviations) to ascertain reasons
Take corrective action where necessary i.e. re-training, disciplinary action, coaching as appropriate
Advise or comment to Area Manager actions to be taken for improvement or changes and monitor the implementation thereof
Banking procedures - ensure that corrective and consistent banking procedures are maintained in store by conducting spot checks in store at least once a month
Perform a spot check on flats to ensure compliance with policy on floats
Provide Leadership to the AC's on all deviations to correct float handling procedures
Cash handling - ensure that correct cash handling procedures are followed in stores and that spot checks are carried out at least once a month with respect to
Cashier cash handling procedures (till procedures)
Provide leadership to AC's on all deviation to correct cash handling procedures
Control and review that the correct level of supplies is ordered, deliveries are checked and that stock levels are monitored daily by:
Supplies - daily stock requirements are ascertained for ordering, keeping stock levels within company laid down standards
Deliveries - Manager on duty responsible for the checking of all deliveries made to store
Stock levels - Conduct random stock counts to ensure accuracy
Review the weekly food and paper report and action all variations or deviances
Daily Paperwork
Sales Figure analysis
Labour analysis
Customer tracking analysis
Staff Labour register control book
Stock invoices
Transfers documentation
Stock control sheets
Maintenance planner
MP & C
CHAMPS checkup control form
Maintenance roaster
Banking/change requests documentations
Completion of daily report
Receiving and storing checklist
Roster to position documentation
Cash up process documentation
Weekly paperwork
Weekly stork sheet
Weekly food and paper report
Send required documentation to H/O
Complete daily staff register
Inter store transfers
Weekly order sheet to H/O and warehouse
Monthly paperwork
Labour hours analysis
Food and paper report
Small wares stock sheets
Float checks
Complete register book and send to H/O
Update maintenance roster and send to H/O
Update maintenance roster for new period
Complete CHAMPS check action plans - 48 hours after receiving report
Completes CHAMPS experience review and documentation
Complete petty cash control sheet
Complete expense report
Update star 2000 wall chart
Complete safety training report (only every 6 months
Safety and security
Monitor all aspects of Health and Safety and Food and Hygiene regulations to ensure compliance within
Requirements
Minimum Qualifications and Experience
Grade 12 (Matric); relevant business, management or operations qualification is advantageous
Substantial progressive experience in Operations Management, preferably within quick service restaurants (QSR), hospitality or multi-site retail
Demonstrated ability to lead multi-site operations and manage Area Coaches or equivalent Area Management roles
Proven competence in budgeting, commercial performance, people leadership, operational improvement and risk management
Sales and Profitability
Identify problems/barriers to sales
Continuously analyse and evaluate competitors to identify weakness relative to competitors
Identify and analyse trends/economic data for area in which the company operates to minimize negative effects and maximize on opportunities
Identify deficiencies in staff competence
Constantly evaluate or check on quality of products
Constantly evaluate or check quality of customer service
Identify opportunities
Continuously analyse and evaluate competitors to capitalize on weaknesses in competitor behaviour
Develop a company approach to LSM activities, focusing on transaction growth
Responsible for alerting the Leadership Team of potential opportunities in both operations as well as market penetration
Store Resources
Labour - Maintenance of correct staffing levels. Constantly analyse and review the maximal utilization of labour and ensuring consistency across all operational areas
Product - Ensure that product levels are held at optimal levels to achieve a balance between financial efficiency and excellent customer service
Supplies - Ensure efficient and effective supply levels are maintained to achieve a balance between financial efficiency and excellent customer service
Financial controls - Constantly review and analyse the financial controls at store level top enable excellent customer service whilst maintaining financial discipline
Provide leadership to the Area Coaches on the implementation of local store marketing activities
Co-ordinates the implementation of local store marketing activities in accordance with laid down procedures
Ensures that all staff are fully briefed and trained for any promotion taking place in store
Advises Leadership Team of all aspects of the local store marketing activities and recommends future activities
Reviews success of local store marketing activities and reports to leadership Team on results
Cost of Sales - Monitor the cost of sales on a weekly basis to ensure that targets are being met
Investigate deviations (positive or negative deviations) to ascertain reasons
Take corrective action where necessary i.e. re-training, disciplinary action, coaching as appropriate
Advise or comment to Area Manager actions to be taken for improvement or changes and monitor the implementation thereof
Labour Costs - Monitor the labour hours analysis report on weekly basis to ensure that targets are being met
Investigate deviations (positive or negative deviations) to ascertain reasons
Take corrective action where necessary i.e. re-training, disciplinary action, coaching as appropriate
Advise or comment to Area Manager actions to be taken for improvement or changes and monitor the implementation thereof
Controllable expenses - Monitor the controllable expenses on period basis to ensure that targets are being met
Investigate deviations (positive or negative deviations) to ascertain reasons
Take corrective action where necessary i.e. re-training, disciplinary action, coaching as appropriate
Advise or comment to Area Manager actions to be taken for improvement or changes and monitor the implementation thereof
Banking procedures - ensure that corrective and consistent banking procedures are maintained in store by conducting spot checks in store at least once a month
Perform a spot check on flats to ensure compliance with policy on floats
Provide Leadership to the AC's on all deviations to correct float handling procedures
Cash handling - ensure that correct cash handling procedures are followed in stores and that spot checks are carried out at least once a month with respect to
Cashier cash handling procedures (till procedures)
Provide leadership to AC's on all deviation to correct cash handling procedures
Control and review that the correct level of supplies is ordered, deliveries are checked and that stock levels are monitored daily by:
Supplies - daily stock requirements are ascertained for ordering, keeping stock levels within company laid down standards
Deliveries - Manager on duty responsible for the checking of all deliveries made to store
Stock levels - Conduct random stock counts to ensure accuracy
Review the weekly food and paper report and action all variations or deviances
Daily Paperwork
Sales Figure analysis
Labour analysis
Customer tracking analysis
Staff Labour register control book
Stock invoices
Transfers documentation
Stock control sheets
Maintenance planner
MP & C
CHAMPS checkup control form
Maintenance roaster
Banking/change requests documentations
Completion of daily report
Receiving and storing checklist
Roster to position documentation
Cash up process documentation
Weekly paperwork
Weekly stork sheet
Weekly food and paper report
Send required documentation to H/O
Complete daily staff register
Inter store transfers
Weekly order sheet to H/O and warehouse
Monthly paperwork
Labour hours analysis
Food and paper report
Small wares stock sheets
Float checks
Complete register book and send to H/O
Update maintenance roster and send to H/O
Update maintenance roster for new period
Complete CHAMPS check action plans - 48 hours after receiving report
Completes CHAMPS experience review and documentation
Complete petty cash control sheet
Complete expense report
Update star 2000 wall chart
Complete safety training report (only every 6 months
Safety and security
Monitor all aspects of Health and Safety and Food and Hygiene regulations to ensure compliance within
Requirements
Minimum Qualifications and Experience
Grade 12 (Matric); relevant business, management or operations qualification is advantageous
Substantial progressive experience in Operations Management, preferably within quick service restaurants (QSR), hospitality or multi-site retail
Demonstrated ability to lead multi-site operations and manage Area Coaches or equivalent Area Management roles
Proven competence in budgeting, commercial performance, people leadership, operational improvement and risk management