The Skills Developer is responsible for the delivery of quality training programmes; and associated tasks relating to identification of training needs; updating of training material; administration of training and evaluation of participants. Works closely with other functions to identify training and development needs, suggest solutions and implement training programmes to promote achievement of business results.
Key Skills Needed
Bachelor degree in related fields of study
Minimum of 2 - 3 years' experience in BPO sector managing offshore clients
Demonstrated excellent product knowledge
Excellent customer service skills
Enthusiastic; with a creative and interactive training approach
Good at analyzing post-training trends
Proficient in MS word, Excel and Power point.
Excellent Communication; interpersonal and organization skills
Good presentation and group facilitation skills
Ability to prepare and deliver concise presentations