Social Media Management
Manage and grow the company's social media pages (e.g., Instagram, Facebook, TikTok, WhatsApp Business).
Plan, create, and schedule engaging content (posts, stories, reels, captions).
Maintain a consistent brand tone, style, and messaging across all platforms.
Monitor page performance and engagement metrics.
DM & Sales Management
Respond promptly and professionally to all direct messages, comments, and inquiries.
Qualify leads and guide prospects through the sales process via DMs.
Close sales directly through conversations on social media platforms.
Follow up with potential customers to improve conversion rates.
Handle objections, answer product/service questions, and upsell where appropriate.
Redirect confirmed orders or payments to the appropriate internal team or system.
Customer Relationship & Community Engagement
Maintain a positive brand reputation by providing excellent customer experience.
Handle complaints or concerns calmly and escalate when necessary.
Engage followers to encourage repeat business and referrals.
Reporting & Collaboration
Track daily and weekly DM inquiries, leads, and closed sales.
Provide regular reports on sales performance, conversion rates, and audience feedback.
Work closely with marketing, logistics, or customer service teams to ensure smooth order fulfillment.
Requirements & Qualifications
Minimum of OND in Marketing, Business, Communications, or a related field (preferred but not mandatory).
Proven experience managing social media pages for a business.
Demonstrated experience closing sales via social media DMs is a strong advantage.
Excellent written communication and persuasion skills.
Strong sales mindset with the ability to close deals.
Good understanding of social media platforms and trends.
Ability to multitask and manage high volumes of messages.
Customer-focused, patient, and professional.
Ability to work independently and meet sales targets.
Must reside in or around Ikeja