Tsebo Facilities Solutions is looking for a Soft Services Manager to lead and deliver all Soft Services on the contract in line with the Master Service Agreement, ensuring consistent service quality, KPI achievement, client satisfaction, and effective financial and people management.
Duties & Responsibilities
Manage end-to-end delivery of all soft services within the contracted scope.
Ensure SLAs and KPIs are met or exceeded through proactive planning and action.
Manage soft services budgets, forecasting, and financial reporting.
Drive continuous improvement, innovation, and cost efficiencies.
Supervise daily operations and lead site events and special requirements.
Ensure full compliance with Health & Safety, statutory, client, and TFS policies.
Manage suppliers and subcontractors in line with agreed standards.
Lead, coach, and develop teams, ensuring compliance with HR policies and procedures.
Build and maintain strong client relationships and manage expectations.
Skills and Competencies
Strong people and leadership skills
Financial and commercial acumen
Excellent communication and negotiation skills
Customer-centric and service-driven mindset
Ability to analyse data, manage performance, and produce reports
Strong planning, organisational, and problem-solving skills
Behavioural Attributes
Resilient, self-motivated, and professional
High emotional intelligence and integrity
Results-driven with strong attention to detail
Able to engage effectively at all levels
Qualifications
Matric
Diploma or Degree in Hospitality, Facilities Management, or equivalent
Computer literacy (MS Word, Excel, Outlook)
Minimum 5 years' experience in a similar environment
Proven experience in budget, people, project, and supplier management
Deadline:6th April,2026