Job Purpose
To perform first line support on one up to three integrated bespoke applications throughout its life cycle by performing complex integrated support, helps in testing, operating and improving IT services within IT User Support.
Education and Experience
Minimum Qualification & Experience Required
National Diploma / Advanced Certificate (NQF 6) in Information Technology AND 2-3 years' experience in SAS, End User Support; Supporting Microsoft products: Ms - Windows 11, O365, Copilot and Azure administration environment, of which 1-2 years is at knowledge worker level
OR
Senior Certificate (NQF 4) AND IT Qualification (s) / Microsoft Certification (s) - , AND 2-3 years' experience in SAS, End User Support; Supporting Microsoft products: Ms - Windows 11, O365, Copilot and Azure administration environment, of which 1-2 years is at knowledge worker level AND additional requirements specified in Min Functional requirements, where applicable
ALTERNATIVE #
Senior Certificate (NQF 4) AND 5 years' experience in End User support, Application Support, SAS, Microsoft products: Ms - Windows 11, O365, Copilot and Azure administration environment, of which 1-2 years is at knowledge worker level.
Minimum Functional Requirements
ITIL Certification
Demonstrate Systems Development and Support experience in a corporate environment
Demonstrate Business/Systems analysis experience in a corporate environment
Broad understanding of all facets of Information Technology including SDLC.
Understanding of diverse set of technologies (including SQL Server, Microsoft Applications/Products and Scanning Applications.
End user support
Trouble shooting ability
Application support
Job Outputs:
Process
Accumulate information and provide reports with recommendations applicable to area of specialisation.
Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation.
Execute process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
Use practical and applied knowledge and situational judgement to consider policy implications and to arrive at decisions / conclusions.
Correctly apply applicable legislation, including amongst others policies, procedures, and SOPs in the delivery of work outputs.
To perform first line support on one up to three integrated bespoke applications throughout its lifecycle.
To monitor services, capacity & throughput for deviations from acceptable service levels or unplanned interruptions for one up to three SARS integrated bespoke applications.
To identify, track and resolve recurring incidents permanently to prevent incidents from reoccurring and ultimately alms for no incidents for one up to three SARS bespoke applications.
To maintain Information about software & hardware configuration Items required to deliver the bespoke solutions services, including their relationships with other Cl's to track Individual configuration Items and the internal configuration of bespoke applications, for one up to three Integrated SARS applications.
Assist with regularly testing the organization's capability to provide the necessary level of service following an interruption of service for one up to three SARS bespoke integrated applications in line with organisational strategy.
To gather, analyse, store and share knowledge and information to improve efficiency by reducing the need to rediscover knowledge for one up to three integrated SARS bespoke applications in line with organizational strategy.
Governance
Comply to set governance and compliance procedures and processes related to an area of work and continuously identify and escalate risks.
People
Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
Finance
Adhere to specified policies, standards, legislation and procedures to prevent wastage on resources, unauthorised expenditure and wasteful expenditure and report violations.
Client
Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
Ensure client satisfaction by engaging and delivering a service that is consistent, seamless, and quick and error free.
Behavioural Competencies
Accountability
Attention to detail
Building sustainability
Commitment to continuous learning
Fairness and Transparency
Honesty and Integrity
Problem Solving and Analysis
Respect
Trust
Technical Competencies
Business IT Systems
Computer Literacy
Customer Relationship Management
Functional Policies and Procedures
Planning and Organising
Problem Analysis and Judgement
Reporting
IT Knowledge
IT Systems
IT Applications
Reporting
IT Project Management
Procurement Knowledge
Customer orientation and focus
Deadline:4th May,2026