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Spa Supervisor at FMR AGENCY
FMR AGENCY
October 14, 2026
Full-time
On-site
Key Duties
Supervise the daily operations of the spa and ensure smooth service delivery.
Coordinate and supervise spa therapists and other staff to ensure they perform their duties effectively.
Monitor staff attendance, punctuality, grooming, and adherence to company policies.
Ensure all treatments and services are delivered according to the spa's standards.
Attend to customer enquiries, complaints, and feedback professionally.
Monitor customer satisfaction and ensure clients receive a pleasant experience.
Drive sales by promoting spa services, packages, and other available products.
Follow up with clients where necessary to encourage repeat bookings and customer retention.
Monitor bookings and ensure proper scheduling of staff and clients.
Ensure the spa is clean, organized, and properly stocked with necessary supplies.
Prepare daily operational updates and report issues to management.
Support the training and development of spa staff.
Ensure proper handling and care of spa equipment and company property.
Requirements
Previous experience in a spa, beauty, hospitality, or customer service environment.
Previous supervisory or team management experience is an added advantage.
Good customer service and problem-solving skills.
Ability to supervise staff and manage daily operations effectively.
Must be organized, responsible, and result-oriented.
Must be willing to work Monday-Saturday.
Must have a professional appearance and good grooming standards.
Supervise the daily operations of the spa and ensure smooth service delivery.
Coordinate and supervise spa therapists and other staff to ensure they perform their duties effectively.
Monitor staff attendance, punctuality, grooming, and adherence to company policies.
Ensure all treatments and services are delivered according to the spa's standards.
Attend to customer enquiries, complaints, and feedback professionally.
Monitor customer satisfaction and ensure clients receive a pleasant experience.
Drive sales by promoting spa services, packages, and other available products.
Follow up with clients where necessary to encourage repeat bookings and customer retention.
Monitor bookings and ensure proper scheduling of staff and clients.
Ensure the spa is clean, organized, and properly stocked with necessary supplies.
Prepare daily operational updates and report issues to management.
Support the training and development of spa staff.
Ensure proper handling and care of spa equipment and company property.
Requirements
Previous experience in a spa, beauty, hospitality, or customer service environment.
Previous supervisory or team management experience is an added advantage.
Good customer service and problem-solving skills.
Ability to supervise staff and manage daily operations effectively.
Must be organized, responsible, and result-oriented.
Must be willing to work Monday-Saturday.
Must have a professional appearance and good grooming standards.