Job Summary
The Product Specialist is accountable for the successful delivery, performance, and continuous improvement of Bill Payment products and App Channel experiences. This role ensures that product initiatives are aligned with strategic business goals, meet regulatory and operational standards, and are efficiently executed through cross-functional collaboration.
Description
Strategy & Product Development
Execute quarterly product roadmaps for bill payments and app features.
Roll out new billers, services, and value-added functionalities.
Use analytics and customer insights to enhance features and user experience.
Support strategic planning with performance reports and insights.
Partner & Integration Management
Manage onboarding and integration of billers (utilities, telecoms, government, etc.).
Coordinate with API and technology teams for seamless in-app integrations.
Performance & Customer Experience
Drive growth in transaction volume and app engagement.
Reduce failed transactions and improve service uptime.
Deliver frictionless, end-to-end user journeys across all channels.
Operational Delivery
Collaborate with cross-functional teams (UX, tech, marketing, compliance).
Prioritize product backlogs and participate in agile sprints.
Lead testing (UAT, integration, regression) and ensure timely releases.
Monitor KPIs, incident logs, and customer feedback for continuous improvement.
Governance & Compliance
Participate in product governance and risk forums.
Ensure regulatory compliance and internal audit readiness.
Implement controls to prevent revenue leakage and ensure data integrity.
Reporting & Budgeting
Provide weekly/monthly reports on product performance and issues.
Support budget planning and cost optimization initiatives
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Qualifications
Education:
First degree in Computer Science, Engineering, or related field
Relevant postgraduate education is an advantage
Formal certification in Digital Product Management / Product Owner, Agile Delivery, User Experience or other relevant fields would be beneficial
Experience
Minimum of 3 - 7 years of experience in Fintech Payments, Ecommerce or Telecommunication industry
At least 4 years' experience in Payments / financial digital product development & management and implementation of mobile app channels
Experience in leading and implementing innovative Fintech products and within the Telco, financial or banking industry
Knowledge of user interaction design, user-centric experience design, brand identity management, digital marketing, and the creative process
Experience with Agile delivery and Development Operations frameworks
Experience in ecommerce and electronic payment business is advantageous
Deep understanding of the Nigerian and worldwide Fintech ecosystem, players, business models and industry related best practices
Entrepreneurial spirit, self-driven and ability to motivate a fast-paced team
Attitude of Innovation, inventiveness and thought leadership
Abreast of global mind-set and best practice