Specialist Business Analyst: JG10 at Sanlam Group

What will you do?


The Business Analyst will be responsible for bridging the gap between business and IT by translating business needs into clear solutions that support enterprise change.
As the custodian of requirements, the role ensures clarity, impact awareness, and alignment from initial concept through to delivery, enabling cohesive execution across business and technology teams.
Through strong stakeholder engagement and analytical insight, the Business Analyst drives informed decision-making, supports effective delivery, and ensures solutions deliver sustainable business value and an enhanced user experience. This role is based in Cape Town


Key Outcomes

The Business Analyst will be expected to achieve the following outcomes:


Build Key Relationships: Foster positive connections with stakeholders, including business owners, product owners, development teams, trainers, and users.
Understand Business Needs: From an end user perspective analyse and comprehend business requirements the related to potential changes or transformations.
Advise on Best Outcomes: Serve as a trusted advisor, providing insights on optimal solutions for business problems or initiatives.
Facilitate Workshops: Lead workshops, interviews, play back sessions and solution workshops to gather information and finalize requirements.
Documented Business Process Mapping (BPMN) and Diagrams, including context diagrams and business process flow models that highlight affected areas and illustrate will display desired outcomes.
Comply to Prescribed Best Practices: Document and enforce best practices, standards, and guidelines.
Consider Non-Functional Requirements: Address system characteristics such as security, performance, maintainability, scalability, usability, and reliability in product design.
Transfer the feature level requirements as complete and accurate to the Delivery managers as well as the Delivery analyst.
Support Delivery Managers by transferring knowledge and clarity.
Provide Regular Feedback: Offer consistent feedback to Project Manager and relevant stakeholders.
Post-Implementation Support: Provide ongoing support to both business and IT post-implementation.
Take Initiative and Innovate: Proactively explore modern technologies and foster innovation to enhance solutions and processes.


What will make you successful in this role?

Qualifications and Experience


B.Com. B.Sc. in Information Technology or Informatics or any other formal qualification as a Business Analyst.
6+ years' experience in Financial Services industry (LISP / Wealth / Asset management)
SCRUM and other Agile methodologies experience required.
Experience in doing documentation in Confluence will be advantageous.
Experience in doing process modelling in EA (Enterprise Architect) or similar (Visio, Draw.io etc..) will be advantageous.
Experience in AI technology would be advantageous. (CoPilot, Claude etc.)
Experience in Design Thinking principles will be advantageous.
Experience in SARS/NIRS and/or Tax legislation would be advantageous.
Experience with financial services regulatory related outcomes E.g. Anti-money Laundering requirements, Regulation 28, 2-Pots etc. Would be advantageous.


Competencies


Inquisitive
Excellent Communication skills (written and verbal)
Analytical thinking and problem-solving
Information gathering
Planning, prioritizing, and organizing.
Growth Mindset


Attributes


Positive, initiative-taking, enthusiastic 'can do' attitude.
Honesty, integrity, and respect
Digital-first mindset, literacy, and skills
Ability to work independently.
Willingness to share knowledge and experience.


Knowledge and Skills


Impact analysis
Quality assurance and testing
Business and IT Data Analysis
Business Requirements Definition
IT governance and compliance
Personal Attributes