Job Purpose
To provide business systems expertise, advice and support to develop operational implementation plans and / or associated service delivery processes, in order to continuously enhance service delivery.
Education and Experience
Minimum Qualification & Experience Required
Bachelor's Degree / Advanced Diploma (NQF 7) in Information Technology AND 5-7 years' experience in Online support, Systems Analysis and Software Testing, Policy and Legislative environment, of which 2-3 years at functional specialist level.
OR
Senior Certificate (NQF 4) and relevant IT Qualification(s) / Certification(s) in Information Technology and 5-7 years' experience in Online support, Systems Analysis and Software Testing, Policy and Legislative environment.
ALTERNATIVE #
Senior Certificate (NQF 4) AND 10 years' experience in Information Technology (Online support, Systems Analysis and Software Testing, Policy and Legislative environment.
Job Outputs:
Process
Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.
Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives.
Execute specialist input through investigation &opportunities within the product process including risk concern.
Provide specialist input through the investigation of opportunities for operational and process product and risk optimisation.
Develop and maintain productive working relationships with peers, SARS role players and third parties to achieve predefined objectives.
Governance
Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation.
Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations & discrepancies.
People
Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
Finance
Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.
Client
Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
Provide authoritative, specialist services, expertise and advice to internal and external stakeholders.
Behavioural competencies
Accountability
Analytical Thinking
Attention to Detail
Building Sustainability
Commitment to Continuous Learning
Conceptual Ability
Customer Service
Fairness and Transparency
Honesty and Integrity
Organisational Awareness
Problem Solving and Analysis
Respect
Trust
Technical competencies
Business IT Systems
Business Knowledge
Computer Literacy
Efficiency improvement
Functional Policies and Procedures
IT Strategy and Planning
Reporting
System thinking
Deadline:8th March,2026