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Specialist: Engineering - Head Office at The South African Revenue Service (SARS)
The South African Revenue Service (SARS)
September 01, 2026
Full-time
On-site
Job Purpose
To analyse, design, and lead the creation of innovative multi-process/function business process solutions throughout the business process management life cycle. Ensuring the desired customer experience and compliance with all current and proposed legislation to achieve sustainable business results that support the enterprise strategy. Additionally, this includes providing design and implementation support and conducting stakeholder engagement.
Education and Experience
Minimum Qualification & Experience Required
Bachelor's Degree / Advanced Diploma (NQF 7) in Industrial Engineering / Business Analysis /B Sc in Information Systems / B Comm in Informatics AND 8-10 years' experience in a Business Process Engineering / Systems Analysis & Design environment, of which 3-4 years must be at an operational/ Junior Specialist level
Alternative
Senior Certificate (NQF 4) AND 15 year's related experience, experience in Business Process Engineering and/or Business Analysis of which 3-4 years must be at an operational/ junior specialist level
Job Outputs:
Process
Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.
Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives.
Execute specialist input through investigation &opportunities within the product process including risk concern.
Analyse and review legislative changes and practically translate these pieces of legislation for scoping consumption.
Provide process solution support to institutionalise process initiatives .
Design, model and document Process Solutions Specifications.
Apply and utilise systems in a manner that ensures efficient and effective service delivery, optimised quality, financial accuracy and calculation.
Contribute to the successful implementation of change initiatives by providing support in area of work.
Apply processes to improve data validation across service delivery systems in line with operational targets.
Ensure that business requirements are clearly identified, prioritized and satisfied by appropriate technical and or business process solutions.
Governance
Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation.
Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations & discrepancies.
People
Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
Enable a culture where information regarding successes, issues, trends and ideas are actively shared between team members.
Finance
Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.
Client
Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
Provide authoritative, specialist services, expertise and advice to internal and external stakeholders.
Ability
The ability to identify patterns or connections between situations that are not obviously related and to identify key or underlying issues in complex situation.
This is the ability to formulate new concepts based on information gathered.
Ability to document information pertaining to information systems and or process and operational specifications.
Ability to implement internal audit functions in alignment to the organisations strategic plan and the organisations strategy for change.
Ability to create reports for various SARS stakeholders as relevant, in a lucid and effective manner, keeping in mind the purpose of the reports.
Knowledge
Understands a situation or problem by breaking it into smaller pieces/tracing the implications of situation in a step-by-step way.
Has good general knowledge with some detailed knowledge of products/functions.
The knowledge and interpretation of the functional policies and procedures, including monitoring their consistent application internally within SARS.
Apply practical and applied knowledge and act authoritatively on methods, systems, and procedures to identify trends and potential risks.
Behavioural competencies
Fairness and Transparency (V)
Analytical Thinking
Accountability (V)
Conceptual Ability
Fairness (V)
Honesty & Integrity (V)
Trust (V)
Respect (V)
Problem Solving and Analysis
Attention to Detail
Commitment to Continuous Learning
Organisational Awareness
Building Sustainability
Technical competencies
Business Analysis
Business Knowledge
Capacity Planning
Institutional Process Analysis & Redesign
Process Auditing
Reporting
Deadline:7th September,2026
To analyse, design, and lead the creation of innovative multi-process/function business process solutions throughout the business process management life cycle. Ensuring the desired customer experience and compliance with all current and proposed legislation to achieve sustainable business results that support the enterprise strategy. Additionally, this includes providing design and implementation support and conducting stakeholder engagement.
Education and Experience
Minimum Qualification & Experience Required
Bachelor's Degree / Advanced Diploma (NQF 7) in Industrial Engineering / Business Analysis /B Sc in Information Systems / B Comm in Informatics AND 8-10 years' experience in a Business Process Engineering / Systems Analysis & Design environment, of which 3-4 years must be at an operational/ Junior Specialist level
Alternative
Senior Certificate (NQF 4) AND 15 year's related experience, experience in Business Process Engineering and/or Business Analysis of which 3-4 years must be at an operational/ junior specialist level
Job Outputs:
Process
Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.
Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives.
Execute specialist input through investigation &opportunities within the product process including risk concern.
Analyse and review legislative changes and practically translate these pieces of legislation for scoping consumption.
Provide process solution support to institutionalise process initiatives .
Design, model and document Process Solutions Specifications.
Apply and utilise systems in a manner that ensures efficient and effective service delivery, optimised quality, financial accuracy and calculation.
Contribute to the successful implementation of change initiatives by providing support in area of work.
Apply processes to improve data validation across service delivery systems in line with operational targets.
Ensure that business requirements are clearly identified, prioritized and satisfied by appropriate technical and or business process solutions.
Governance
Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation.
Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations & discrepancies.
People
Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
Enable a culture where information regarding successes, issues, trends and ideas are actively shared between team members.
Finance
Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.
Client
Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
Provide authoritative, specialist services, expertise and advice to internal and external stakeholders.
Ability
The ability to identify patterns or connections between situations that are not obviously related and to identify key or underlying issues in complex situation.
This is the ability to formulate new concepts based on information gathered.
Ability to document information pertaining to information systems and or process and operational specifications.
Ability to implement internal audit functions in alignment to the organisations strategic plan and the organisations strategy for change.
Ability to create reports for various SARS stakeholders as relevant, in a lucid and effective manner, keeping in mind the purpose of the reports.
Knowledge
Understands a situation or problem by breaking it into smaller pieces/tracing the implications of situation in a step-by-step way.
Has good general knowledge with some detailed knowledge of products/functions.
The knowledge and interpretation of the functional policies and procedures, including monitoring their consistent application internally within SARS.
Apply practical and applied knowledge and act authoritatively on methods, systems, and procedures to identify trends and potential risks.
Behavioural competencies
Fairness and Transparency (V)
Analytical Thinking
Accountability (V)
Conceptual Ability
Fairness (V)
Honesty & Integrity (V)
Trust (V)
Respect (V)
Problem Solving and Analysis
Attention to Detail
Commitment to Continuous Learning
Organisational Awareness
Building Sustainability
Technical competencies
Business Analysis
Business Knowledge
Capacity Planning
Institutional Process Analysis & Redesign
Process Auditing
Reporting
Deadline:7th September,2026