Purpose Statement
To design, develop, implement and maintain innovative Knowledge Management methodologies, models and platforms to ensure that the respective organisational knowledge management requirements are functional and in line with the organisation's technology and governance strategies, policies and standards.
Minimum Requirements
Qualification
Grade 12
Diploma Advanced Diploma / B-Degree in ICT, IS Knowledge Management, Computer science or a related field. (NQF Level 7).
Oracle Knowledge Management Certified Implementation Specialist is preferred.
Database Management certification is preferred.
ITIL Foundation certification is essential.
Work Experiance
8 years' relevant work experience in knowledge management, particularly on development and implementation of knowledge management frameworks.
4 years specialist experience.
Proven track record of implementing knowledge management frameworks, databases and methodologies within a corporate organisation.
Duties and Responsibilities
Functional Management
Design, develop and implement knowledge management frameworks to facilitate execution of the SABS strategy.
Implement the knowledge management blueprint to ensure alignment with the organisational strategy, corporate business plan and industry changes and innovations.
Recommend, develop and implement various activities related to the design, development and maintenance of the organisational knowledge management initiatives.
Understand the current functionality of SABS's business units to ensure that the implementation of the knowledge management initiative enables the business units' objectives.
Understand the current SABS levels of strategic and operational capability and actively participate in the development of integrated and aligned knowledge management solutions that will bridge the gap between current and future state capabilities.
Proactively identify opportunities for the application of knowledge management solutions within SABS.
Optimise and develop knowledge management solutions into "fit-for-purpose" frameworks, processes, tools and guidelines to enable business to achieve objectives.
Contribute towards creation and maintaining the Community of Practice Forums to ensure the filtered ideas with valuable return on investment or strategic intent is executed.
Advise and guide on the best ways to store, retrieve and file organisational information.
Conduct benchmarking initiatives to align the knowledge management activities in SABS with industry best practice.
Provide guidance on the dissemination of information (from a knowledge management perspective) best practices for the organisation.
Guide and implement the governance practices regarding the management of the dissemination of information.
Conduct knowledge management research and develop and provide appropriate metrics and solutions.
Develop the knowledge management database and ensure information is stored according to relevant legislation and best practice guidelines.
Ensure that the knowledge transfer process (inclusive of knowledge creation and knowledge sharing) is structured and transferred as per governance guidelines through various tools, techniques, methodologies etc.
Collaborate with ICT Architecture in creating and developing the appropriate knowledge management architecture for the SABS.
Risk and Compliance Management
Assist in identifying and adhering to fraud controls, risk prevention principles, sound governance and compliance processes, and tools to identify and manage risks
Support and provide evidence to all internal and external audit and regulatory requirements.
Maintain quality risk management standards in line with regulatory requirements.
Maintain and enforce all related Service Level Agreements to minimise business risk and ensure business continuity.
Adhere to all relevant laws, policies and Standard Operating Procedures throughout the organisation.
Stakeholder Management
Build and maintain effective internal and external stakeholder relationships for the purpose of expectations management, knowledge sharing and integration, and to manage the organisation's reputation.
Represent and participate in the organisation's committees and tasks teams when required.
Convene and attend meetings and present relevant information stakeholders when required.
Ensure the provision of excellent customer service.
Resolve queries and problems within span of control and within agreed time frames.
Follow up on unresolved queries and complaints where required.
Liaise with relevant stakeholders regarding follow-up of information, as required for tender requests.
Provide subject-matter advocacy and expertise to all relevant stakeholders.
Manage internal and external relationships to ensure that business process engineering best practices are implemented across the organisation.