Specialist: Online Channel – SME at Cell C

Purpose of the Job:


The Specialist: Online Channel Systems is responsible for the end-to-end ownership, optimisation, and evolution of Cell C's digital channel platforms, including mobile applications, web, USSD, APIs, and omnichannel systems.
The role focuses on ensuring scalable, secure, and high-performing digital services, while enabling seamless integration into core BSS environments. The specialist acts as a technical authority within the domain, bridging business requirements, architecture, and engineering to deliver Optimised customer journeys and support Cell C's digital transformation strategy.


Main Responsibilities:

Digital Channel Architecture & Strategy


Define and evolve the target architecture for digital channels (App, Web, USSD, APIs)
Drive modernization initiatives such as PWA, API-first, and microservices adoption
Align channel platforms with enterprise architecture and cloud strategy


Platform Ownership & Delivery Oversight


Own the full lifecycle of online channel platforms
Provide technical leadership across development, testing, and release cycles
Ensure platform stability, scalability, and performance


Integration & Ecosystem Enablement


Lead integration into BSS systems including CRM, billing, and provisioning
Drive API and event-driven integrations across internal and external systems
Enable real-time and seamless service orchestration


Customer Journey & Omnichannel Enablement


Design and optimize cross-channel customer journeys
Enable consistent and seamless experiences across all touchpoints
Support personalization and contextual customer engagement


Performance & Observability


Define and monitor key performance indicators including availability, latency, and conversion
Leverage observability and analytics tools to drive continuous improvement
Identify and resolve performance bottlenecks


Stakeholder & Vendor Management


Collaborate with Architecture, Security, Data, and Product teams
Engage with vendors and partners to ensure delivery alignment
Provide technical input into solution decisions and governance forums


Innovation & Continuous Improvement


Evaluate emerging technologies and digital trends
Drive innovation in areas such as AI-driven channels, automation, and digital identity
Continuously improve platform capabilities and customer experience


Minimum Qualification


Bachelor's degree in computer science, Information Systems, Engineering, or a related field
Advantageous: Postgraduate qualification or certifications in Cloud, Architecture, or Digital Platforms


Experience


5 - 6 years' experience in digital platforms, telecom systems, or online channel environments
Minimum 3 - 5 years in a specialist or technical leadership capacity
Proven experience in:
Digital channel platforms (App, Web, USSD, APIs)
API-driven and microservices-based architectures
Integration with BSS systems
Customer journey orchestration and omnichannel enablement


Technical Competencies


Digital Channel Platforms: Advanced knowledge of mobile apps (iOS/Android/ Harmony), web platforms, USSD frameworks, and omnichannel systems
Integration & Architecture: Strong expertise in API design, microservices architecture, event-driven systems, and middleware
Telco Systems Integration: Understanding of CRM, billing, charging, and provisioning systems within telecom environments
Cloud & DevOps: Experience with cloud platforms (AWS/GCP), CI/CD pipelines, and containerization technologies
Data & Analytics: Knowledge of customer data platforms, real-time analytics, and personalization capabilities