About the job
We're looking for a technical expert to join our service delivery team as a Senior Specialist Service Representative. This role combines hands-on technical expertise with customer consulting. You'll troubleshoot complex systems, lead maintenance initiatives, and drive customer satisfaction through proactive support.
What will you do?
Troubleshoot complex systems: diagnose and resolve multi-component issues using root cause analysis and technical expertise.
Lead field operations: manage installation, commissioning, and maintenance across Schneider Electric and third-party equipment.
Drive system reliability: deliver preventive, predictive, and emergency maintenance to minimize downtime.
Advise customers: provide technical consulting, optimize assets, and identify service and sales opportunities.
Conduct audits & diagnostics: assess electrical systems and track installed base performance.
Coach and mentor: support and guide junior field engineers to elevate service quality.
Collaborate cross-functionally: work with planners, project managers, and technical teams to deliver solutions.
Ensure compliance: uphold safety, cybersecurity, and regulatory standards in all activities Maintain documentation: ensure accurate reporting, traceability, and service records.
Operate within energy management and industrial automation, supporting sectors such as utilities, mining, data centers, oil & gas, manufacturing, and commercial infrastructure, ensuring reliable, safe, and efficient electrical and digital power systems in critical environments.
What are the key skills we are looking for?
Active Listening — advanced level; understanding customer concerns and translating them into technical solutions
Customer Support — advanced level; delivering proactive service that builds trust and long-term relationships
Maintenance and Repair — advanced level; executing complex maintenance to maximize system reliability
Predictive Maintenance — advanced level; using data and diagnostics to prevent failures before they occur
Problem Solving — advanced level; diagnosing root causes in multi-component systems under pressure
Resilience — advanced level; maintaining focus and performance in high-stakes service environments
Safety Standards — advanced level; ensuring all work meets regulatory and safety compliance requirements
Technical Documentation — advanced level; creating clear records that support knowledge transfer and compliance
What qualifications will make you successful?
Must have a degree or higher diploma in Electrical/Electronics (or equivalent technical qualification).
Minimum of 5 years, proven experience supporting electrical distribution and digital power systems across industries such as utilities, mining, data centers, oil & gas, manufacturing, or critical infrastructure.
Hands-on expertise in commissioning, maintenance, and troubleshooting of medium- and low-voltage equipment, protection systems, or power management solutions.
Demonstrated ability to operate in mission-critical environments, ensuring system reliability, safety, and compliance.
Exposure to customer-facing technical roles, providing consulting, diagnostics, and service delivery in complex industrial settings.
Proven ability to work independently on routine assignments and lead complex or new technical interventions.
Willingness and flexibility to travel regularly and work on customer sites.
Proven ability to lead field service activities and coach junior engineers to deliver high-quality outcomes.
What's in it for me?
Meaningful work where your technical skills directly enhance customer outcomes and drive growth.
Opportunities to mentor team members and grow your leadership presence.
Exposure to advanced systems and innovative technologies across varied industries.
Collaborative culture that prioritizes safety, expertise, and professional development
Bring your technical talent to a team that values what you do and apply today!