Spitz - Store Manager - Mitchells Plain, Cape Town at Spitz

Your Role


As a Store Manager, you will be responsible for delivering an exceptional customer journey while ensuring operational and sales excellence. You will lead a passionate team, uphold the highest standards, and guarantee that every aspect of the store reflects the luxury, sophistication, and prestige that define our brand.


Key Areas of Impact

Creating an Exceptional Customer Experience


Cultivate a service-driven culture, ensuring customers receive a world-class experience
Implement action plans based on mystery shopper feedback to continuously elevate service standards
Build strong relationships with customers and maintain a loyal client base
Provide in-store coaching and continuous training to refine sales and service skills


Inspiring and leading a high-performance team


Recruit, mentor, and develop a high-calibre retail team that embodies our brand values
Drive performance through structured Individual Performance Agreements (IPAs), one-on-one coaching, and meaningful feedback sessions
Recognise and reward excellence while ensuring accountability with clear expectations
Foster a positive and motivating work environment that encourages growth


Driving Sales and Operational Excellence


Monitor daily sales performance and ensure every team member contributes to store targets
Analyse the income statement and manage expenses to maximise profitability
Maintain optimal stock levels in alignment with customer demand and store needs
Ensure compliance with in-store controls, visual merchandising standards, and premium store presentation
Use key retail disciplines to manage store operations efficiently


Achieving Business Targets


Deliver on key metrics, including trading density, basket size, and salary-to-sales ratios
Align team performance with brand goals, ensuring a seamless and luxurious shopping experience


What It Takes to Succeed:

Experience that set you up for success:


Minimum of 5 years' retail experience
At least 12 - 18 months of management experience in a retail environment
A deep understanding of the retail landscape, including brand positioning and customer engagement


Qualifications & Certifications that will contribute to your success:


Matric / Grade 12 (essential)
Tertiary Retail Qualification (advantageous)


Additional Requirements that will enhance your impact for success:


Knowledge of Industrial Relations (IR) laws and ability to initiate enquiries
Strong understanding of profit & loss statements and retail financials
Experience in merchandising, stock control, and store administration
Ability to recruit and build a team that represents a luxury retail brand