Sports & Leisure Supervisor

Qualifications & Experience: Grade 12 or equivalent, coupled with first aid training, A Sports Management and/or Pre-Primary Diploma will be an added advantage, A valid driver's license, A minimum of 2 years' experience working in a gym or sports club environment will be required, MS Office (Excel, Word, Outlook, PowerPoint) skills and experience Duties & Responsibilities (areas and indicators listed are not exhaustive and may be changed / supplemented to accommodate business needs from time to time): Co-ordinate daily Sports & Leisure, and Kids Club operations; The ability to create and run sports and holiday programs throughout the year; Oversee teenagers and guest activities while displaying excellent customer service skills; Maximize profitability and efficiencies of the Sports & Leisure department and making sure it tracks against the targets; Performance manages Sports and Leisure Attendant, Kids Club Attendant and Cleaners; SHEQ HIRA management requires daily attention to potential hazardous situations when children are utilizing facilities unsupervised or supervised under the care of the Kids Club staff; General administrative duties including stock takes and ordering of stock for Sports & Leisure and pool and pool loungers; Ensure extraordinary customer service delivery and guest satisfaction with the service, facilities and the variety if leisure offerings; Deal with all guest and member complaints and resolve them in a professional, timely fashion, liaising with guest relations for any feedback on Medallia and Trip Advisor reports; Ensure special requests for child care (special needs, babysitters, etc. are met. The ideal candidate will be able to successfully demonstrate the following skills & abilities: Time management and ability to organise, plan, and prioritise work; Interpersonal skills and relationship building; Effective verbal and written communication skills and ability to communicate across all levels; Resilience, reliability and ability to pay attention to detail; Problem solving; Friendly and guest centric.