Starke Ayres: Maintenance & Operations Supervisor at Plennegy Group

RESPONSIBILITIES

Customer Service:


Provide excellent, professional customer service at all times, ensuring a positive shopping experience.
Ensure that sales staff provide excellent, professional customer service at all times.


Maintenance and Operations:


Oversee the maintenance of all sales areas of the nursery, ensuring they are clean and tidy at all times.
Maintenance of property buildings and all associated nursery sales areas and verge.
Inventory control and operational management and service of small machinery and small equipment and tools.
Monitor stock levels daily and report shortages/requirements to the Line Manager.
Provide workers with assistance in performing duties as necessary to meet deadlines.
Ensure that all company procedures are executed correctly by sales staff.


Supervision and Coordination:


Delegate tasks to the Assistant Nursery Supervisor or Sales Assistants as per management instructions.
Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
Identify difficult and complicated sales scenarios and intervene swiftly.
Coordinate with buyers and suppliers for seasonal training every Friday (60 minutes) for all branch staff on chemicals, fertilizers, tools, plants, and related items on sale.
Managing the contractors on site.
Organisation of monthly staff attendance register in conjunction with line managers.
Procurement of quotations for CAPEX and implementation thereof.
Management of CAPEX to specifications within budget


Requirements

REQUIREMENTS

Education:


National Senior Certificate (NQF level 4) (essential)


Experience:


Minimum of 2 years of experience in maintenance or operational roles
Experience in a nursery or garden centre environment (advantageous)
Horticulture knowledge is advantageous