Store Manager - Clicks Goreangab Mall at Clicks Group

Introduction


To assist the day to day optimal functioning of the store by servicing and retaining our customers thus supporting the achievement of our strategies and objectives in order to successfully attain our Vision...to be the 1ST CHOICE ENTERTAINMENT EXPERIENCE


Job Description


To deliver the Customer Journey in order to enhance the customer experience within the store
To achieve store financial targets and manage expenses in order to increase store profitability
To manage stock in order to maintain stock levels and ensure availability to deliver the brand promise
To comply with all policies, procedures, administrative, system and reporting requirements to minimise risk to the store
To recruit, develop and manage employees in order to deliver the brand promise and maximise store profitability
To communicate and liaise with relevant stakeholders in order to achieve the store targets.
To develop an understanding of activities and competitors around the store in order to increase sales and maintain a competitive edge


Minimum requirements

Job Knowledge:


Retail principles
Scheduling
Basic IR


Job Related Skills:


People management, coaching skills
Communication skills
Planning and organising skills
Decision making skills
Basic financial, analytical skills
Persuading and conflict management skills
Commercial thinking skills
Delegation skills


Job Experience:


Essential: Minimum 3 years store/retail/hospitality managerial experience
Essential: Customer Service experience
Essential: Retail sales experience


Education:


Essential: Grade 12
Desirable: Retail management qualification


Competency Requirements

Essential


Delivering Results and Meeting Customer Expectations
Following Instructions and Procedures
Leading and Supervising
Adhering to Principles and Values
Achieving Personal Work Goals and Objectives
Planning and Organising
Coping with Pressures and Setbacks