Key Responsibilities
Customer Experience: Greet every customer with a "Karibu!" and a smile. Identify their needs—whether they're training for a marathon or just looking for cool kicks for the weekend.
Product Expertise: Stay up-to-date on the latest footwear technology (cushioning, stability, breathability) and apparel trends to provide expert advice.
Sales Targets: Meet and exceed daily and monthly sales KPIs through proactive engagement and up selling or cross selling.
Visual Merchandising: Keep the shelves looking "top-tier." Ensure shoes are laced correctly, sizes are stocked, and the floor is clutter-free.
Inventory & POS: Assist with stock takes and deliveries. Process transactions accurately using our POS system (handling Cash, M-Pesa, and Card payments).
Brand Ambassadorship: Represent the brand's values both inside and outside the store.
Desirable skills
You are fluent in English and Swahili. If you can throw in some Sheng to build rapport with the younger crowd, even better!
You have a genuine passion for sports or fitness culture.
You have a "can-do" attitude and don't mind being on your feet all day.
You're comfortable with digital inventory tools and social media.
Requirements
Diploma in Business or Marketing is a plus.
At least 1 year or more in retail sales, preferably in fashion or sportswear.
Flexible to work weekends, late shifts, and public holidays.
High energy, punctual, and well-groomed.