Job Summary
The jobholder shall be responsible for troubleshooting system incidents, providing general support, training the business systems users and documentation of business requirements.
Duties and responsibilities
Supervise staff to ensure implementation of approved Systems Change Requests (SCRs) and take the lead in resolving complex issues.
Coordinate SCRs approval processes to ensure required approvals are obtained in time.
Troubleshoot reported systems and integration issues to ensure smooth business operations.
Translate business functional and non-functional requirements into technical requirements specifications and System Use Cases (SUCs).
Review technical requirements and System Use Cases (SUCs) with stakeholders to ensure completeness and viability.
Develop high-level systems design models and submit for peer review
Provide general assistance to customers by addressing system-related issues affecting
Provide general reports to stakeholders.
Perform general duties and tasks as assigned by management.
Ensure conformity to ISO (9001/2015 and 27001/2013) and data security requirements.
Person specifications
For appointment to this job, the candidate must have:
A Bachelor's degree in Information Systems, Computer Science or other related field from a recognized institution.
Proficiency in Computer Applications.
Membership to a relevant professional body will be an added advantage.
At least 3 years of relevant work experience.
Certification in any of the following
ITIL
Certified Business Analysis Professional CBAP
Project Management
Key Competencies
Good interpersonal skills
Excellent communication skills
Risk management and analysis
Strong decision-making skills
Innovative thinking
Resilience and adaptability
Time management skills
Troubleshooting, good analytical and problem-solving skills
Professionalism, Ethical Judgment and Integrity