Supervisory Visa Assistant at US Embassy

The U.S. Consulate General in Lagos, Nigeria is seeking eligible and qualified applicants for the Supervisory Visa Assistant (Nonimmigrant Visa LE Staff Supervisor) position in the Consular Office.

Duties

The Incumbent serves as the Locally Employed (LE) Staff supervisor of the thirteen-person LE Staff in the Nonimmigrant Visa (NIV) Unit. The NIV Unit is the largest in Africa and is one of the highest-fraud NIV Units in the world. Coordinates the processing of all nonimmigrant visa work for the Lagos consular district, encompassing the full range of nonimmigrant visa classifications, including tourist and student visas, as well as petition-based work and performance visas.

As supervisor, the incumbent supervises two to three FSN-08 Team Leads and indirectly supervises the four to six FSN-07 Visa Assistants on each team and serves as rater and reviewer for annual evaluations. The incumbent is responsible for actively contributing to an inclusive and diverse environment and ensure that all employees are treated equally. The incumbent oversees all onboarding and ongoing training for the NIV Unit. The incumbent also oversees all NIV processing for over 300,000 cases per year.

Incumbent supervises all NIV scheduling, pre-screening, intake, data entry, visa printing and pass back, screening documents and cases for fraud indicators, and providing guidance to consular officers. The incumbent acts as a liaison among NIV LE Staff, adjudicating officers, the Fraud Prevention Unit, and the NIV Chief in monitoring and modifying procedures to enhance the unit's operating efficiency and serves as the principal advisor to adjudicating officers. This position is a "hands-on" customer service position that requires decisive action and exceptional interpersonal skills.

Qualifications:

FOR THE EXPERIENCE AND EDUCATION REQUIREMENTS, APPLICANTS MUST MEET EITHER OPTION 1 OR OPTION 2 TO QUALIFY.

Option 1


Experience: Minimum three (3) years of progressively responsible administrative/government work experience and prior customer service-oriented work is required. Must have acquired experience handling more complicated tasks and resolving unusual/difficult situations including one (1) year of previous experience as a supervisor is required.
Education: A university degree in any of the following: Business Administration, communications, public administration, sociology, or law is required. Note: NYSC Certificate/Exemption/Exclusion document is required


Option 2:


Experience: Minimum five (5) years of progressively responsible administrative/government work experience and prior customer service-oriented work is required. Must have acquired experience handling more complicated tasks and resolving unusual/difficult situations including one (1) year of previous experience as a supervisor is required.
Education: Two (2) years of university studies in any field.


Skills And Abilities:

Ability to apply good judgment in evaluating evidence and to apply relatively complex regulations correctly is required. Excellent organizational, management, communications, and interpersonal skills are required. Ability to multitask efficiently with a high degree of accuracy in a very demanding work environment is required.

Ability to perform all the duties connected with NIV processing is required. Ability to draft correspondence and cables in correct, standard English is required. Proficiency with Microsoft Office software with proficiency in database and/or spreadsheet application is required. Keyboard/typing skills with good accuracy is required.