Supply Chain Support at ADM

ROLE


The Supply Chain Support Clerk ensures the efficient management of customer invoicing and accurate documentation, ensuring pleasant customer experience. The role provides accurate reporting, proactive communication, and compliance assurance to enable optimal customer service and operational performance


INVOICING


Invoice Preparation: Generating and issuing invoices to customers based on Signed POD.
Data Entry: Accurately entering invoice details into the accounting system.
Verification: Checking the accuracy of invoices before sending them out, including verifying stock delivered and correcting prices and any discrepancies.
Record Maintenance: Keeping organized and accurate records of all invoices and Signed POD documentation.
Customer Communication: Handling inquiries from customers regarding invoices and resolving any disputes or discrepancies.
Reporting: Preparing and submitting regular reports on invoicing activities and the status.
Compliance: Ensuring all invoicing procedures comply with company policies and relevant regulations.
Collaboration: Working closely with other departments, such as sales, procurement and accounts to ensure accurate invoice information and customer satisfaction.


GENERAL ADMIN SUPPORT AND TASKS


Plan and execute the timely arrival and delivery of goods according to customers' requirements
Overseeing shipments, processing shipping documents, clearing instructions, arranging insurance, inspections, ect.
Control and manage import process in conjunction with clearing agents
Issuing of clearing instructions and delivery notes.
Inform transporter of the arriving shipment by sending through a delivery instruction
PR of Consumables (stationary, groceries, water, IT items)
Receiving & Dispatch for lab supplies
Tracking & Receiving Samples
Walk-ins support: Receiving delivery from suppliers, visitors
Receive samples and check all items against the delivery note
Boardroom bookings


RELIEVING DUTIES
ORDERS ADMIN AND CUSTOMER SERVICE


Receiving and confirming customer orders
Placing orders with suppliers
Register order and Process into the system.
Stock reconciliation
Advise customers of provisional expected dispatch / delivery dates
Responsible for non-stock procurement
Monitoring and updating weekly shipments for contracted customers
Tracking shipment, monitor delivery with transporter AND Maintain proactive customer feedback all times on order delivery and any changes of order content
Securing all relevant documents confirming deliveries
Assist with customer service and handling day-to-day queries and issues.
Ensuring customer satisfaction
Fulfill reporting quality and timelines expectations


Qualifications:


Applicable Degree or Diploma is advantageous


Relevant experience:


At least 3 years' experience in Supply Chain management and customer relations
In depth understanding of administrative requirements pertaining to supply chain and financial systems
Exposure in FMCG will be advantageous


Knowledge:


Supply chain and logistics
Imports / Exports requirements
Document workflow


Skills:


Problem solver
Excellent communicator - both verbal & written
Excellent interpersonal relationships
Good organizing and administrative skills
Computer skills - MS Office
Time management skills
Ability to work under stress
Strong ability to operate under deadlines


ATTRIBUTES


Attention to detail
Customer advocate
Reliable
Approachable
Strong work ethic
Dedication
Snappy responder
"Can do" attitude