Surveillance Monitoring Officer (Kwazulu Natal) at Sun International

Duties and responsibilities include:


Reporting all incidents and significant events to the relevant Stakeholders.
Prioritises reports according to the severity of the incident.
Captures relevant data on the EOB.
Compiles comprehensive reports where required.
Reviews video footage and other documentation/ reports relating to incidents, queries, and variances.
Investigate all variances reported to the Surveillance Department
Reports findings of the reviews.
All Gaming procedures are monitored against the relevant functions.
Complete target reports / punter scans and escorts on all gaming areas as per unit specific schedule.
System and interface checks, alarm conditions tested.
Faulty equipment is reported, recorded and repaired by the relevant department.
Issuing and checking playing cards, where required and other gaming related equipment as per SOP.
Identify, monitor, and actions significant events actioned as per SOP: punter scanning, table activity, jackpot verification etc.
Monitor all non-gaming procedures against the relevant function.
Proactive monitors high risk areas and emergency response as per procedures set out.
Record and retain evidence.
Ensure compliance with the KZN Gambling Board and Financial Intelligence Centre Act.


Requirements

Minimum requirements (Education and Experience)


Matric Grade 12 with Math's literacy and English fluency - written and verbal
Gaming license
PSIRA C grade certificate
Basic surveillance monitoring training (Intro to Surveillance, Tables, Slots, Finance, Cashiering toolkits)
1-year experience in a gaming / financial auditing / law enforcement (e.g., SAPS, Security, Defense Force, etc.) environment an advantage
Experience using surveillance equipment an advantage.
Computer literate
No Criminal Record


Skills and competencies


Ability to work shifts that meet operational requirements.
Deep customer and market understanding
Responsive to customer feedback
Demonstrate end‑to‑end ownership for resolving customer problems
Accountability
Continuous improvement
Transparency
Collaborative and a team player
Clear communicator
Takes ownership
Ability to focus on a specific task for long periods of time.
Good physical eyesight (with or without glasses or contacts need to be able to see colour) is a precondition to perform effectively.
An ability to detect suspicious or unusual behaviour and activities.
Quick recognition of essential details and the ability to home in on relevant points or characteristics.
Level and consistency of sustained concentration - prolonged attention span.
Distinguishing between incident criteria and background noise.
Sensitivity to deviations from standard.
Ability to remain focused over time and maintain attention to detail.
Speed of review ability.
An ability to review visual screens efficiently and to pick up both detail and the broader context.
Human Vigilance / the ability to be vigilant for sustained periods of time