Job Purpose
Responsible to monitor the gaming floor and operation to ensure gaming and procedural compliance and protection of Company assets, staff and guests, in accordance with company standards and gaming regulations.
Key Performance Areas
Surveillance Monitoring
Monitor all Gaming procedures on the gaming floor against the relevant functions.
Complete target reports / punter scans on all gaming areas as per unit specific schedule
Conduct system checks, alarm conditions and interfaces
Record and report on faulty equipment
Issue and check playing cards, where required and other gaming related equipment as per SOP
Identifie, monitor and action significant events actioned as per SOP: punter scanning, jackpot verification, table activity, etc.
Monitor all non-gaming procedures against the relevant function
Proactively monitor high risk areas and emergency response as per set out procedures
Review all video footage and other documentation/ reports relating to incidents, queries and variances
Investigate all variances reported to the Surveillance Department
Reporting & Administration
Report or escalate findings of the review and investigations
Record and retain evidence to be used for further processes according to standards
Report all incidents and significant events to the relevant Stakeholders.
Prioritize reports according to the severity of the incident.
Capture relevant data on the EOB
Compile comprehensive reports where required
Job Requirements
Education
Grade 12 or equivalent national qualification in gaming operations
Experience
1 year experience in a gaming/financial auditing/law enforcement (e.g. SAPS, Security, Defense Force, etc.) environment an advantage
Experience using surveillance/equipment an advantage
Core & Personal Behavioral Competencies
Problem Solving
Collecting Information (listening; asking questions)
Analytical skills
Handling conflict
Checking
Attention to detail
Following Instructions
Emotional resilience
Honesty & Integrity
Ability to deal with highly confidential information
Technical/Proficiency Competencies
English verbal communication skills
Rapid tracking and review of visual information
Use surveillance equipment - chip handling, chipping machines, shuffling machines
Betting procedures
Compliance procedures and regulations
Basic responsible gambling principles
Basic computer skills
Prolonged attention span