Systems Administrator I at Nedbank

Job Purpose


To execute assigned work tasks; to ensure the stability and availability of the Enterprise Systems Management Tools within the specific area of responsibility; including the provision of advise; guidance and support to customers and technical staff; following defined procedures and standards; in line with Nedbanks business strategy.


Job Responsibilities


Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
Participate and support corporate social responsibility initiatives for the achievement of business strategy (e.g. training/awareness on digital forensic examination to external parties on pro bono basis).
Identify opportunities to improve or enhance processes by identifying and recommending improvements to tools; policies and procedures to add value to Nedbank.
Add value to Nedbank by identifying opportunities to improve or enhance processes through identifying and recommending improvements and supporting implementation of tools; policies and procedures.
Ensure that all standards are observed and procedures are carried out in a timely manner in order that all systems functionality and data is accurateby managing systems software configurations. Deliver agreed expense budget by ensuring the following; Overtime spend is kept within budget; Monthly Attendance and Leave Schedules; All Claims and recoveries are managed; Telephony expenses Data Card Usage Managed Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with team and stakeholders.
Ensure that own contribution and participation contributes to the achievement of team goals.
Create and manage own career through guidance and support of management; department and colleagues.
Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
Ensure knowledge management; continuity and team success through constructive participation in a diverse team and sharing knowledge with team.
Provide 1st level support and occasional 2nd level support and trouble shooting against guidelines; thus meeting clients' needs.
Manage and action customer requests/calls through building and enhancing client relationships.
Provide timeous and effective feedback through engagement with team members Ensure team complete work to plan by providing office administrative support to the team.
Monitor the trends of systems activity by working with senior colleagues to agree policies for future system enhancements.
Compile with policies and standards by providing system access within mandate.
Conduct health checks as per documented procedures as per agreed time lines Execute on implementation plans for new/ upgraded/ enhancements as required.
Solve work issues and problems by acting on MIS information as provided by Senior colleagues


Preferred Qualification


Information Technology Diploma or Degree plus Product certification


Essential Certifications


Relevant product certification an advantage


Minimum Experience Level


1-2 years IT industry or related experience


Technical / Professional Knowledge


Administrative procedures and systems
Data analysis
Microsoft Office
Relevant regulatory knowledge
Business writing skills
Information Technology concepts
Role relevant related technologies
Multiple operating system
Computer Literacy
Performance monitoring and tuning


Behavioural Competencies


Continuous Learning
Collaborating
Customer Focus
Initiating Action
Work Standards
Managing Work