Systems Support (Finance Systems) Mr Price Group at Mr Price Group

Job Description


We're looking for a Systems Support team member in our technology team.
You'd be providing first level support for our Finance Business Applications by investigating errors encountered in the application and the database.


Responsibilities
Incident Management


Ensure the timeous and effective response to first line support queries & problems to resolve issues arising from the use of applications and escalate queries where the issue cannot be resolved.
Analyse trends in incidences reported & resolved to provide insights to developers and IT teams on areas of concern or repeated problems within applications or systems
Document the process applied and resolution used to resolve incidences to maintain a library of knowledge to be shared with support & IT teams
Ensure incidents are resolved as per SLA agreement


Risk Management


Ensure Access and Master data to all applications are managed accurately
Proactively review all environments to ensure the mitigation of risks
Address risks identified by internal and external audit .
Ensuring compliance with best practice and standards


Customer and Stakeholder Management


Build a sustainable working relationship with customers to ensure good customer service
Work with both internal and external teams to drive root cause resolution of incidents logged


Application Environment Monitoring


Daily monitoring of our Application Environment and Integrations between applications
Weekly/Monthly/Quarterly/Half Year/Annual Systems Tasks monitored and actioned


Qualifications


Relevant IT Diploma or Degree
1+ Year experience in a finance support environment with strong skills in
Financial systems (Microsoft Dynamics 365 preferred)
SQL & Data Analysis
Microsoft Excel