Job Description
Responsible to be the frontline customer service point in facilitating the play of casino tables games whilst providing exceptional service on the floor in accordance with company standards and gaming regulations.
Job Requirements
Job Purpose
Responsible to be the frontline customer service point in facilitating the play of casino tables games whilst providing exceptional service on the floor in accordance with company standards and gaming regulations.
Education
Grade 12 or equivalent national qualification in gaming operations
Experience
Previous experience in a customer facing role
Demonstrated competence in all requirements (including an ability to deal blackjack and roulette) and participation as part of a practical Dealing School
Skills and Knowledge
Problem Solving
Collecting Information (listening; asking questions)
Dealing with Customers
Handling conflict
Checking
Following Instructions
Emotional resilience
Honesty in the handling of cash
Presentable
Key Activities
Prepared Work Area
Check gaming area, table and float and ensure ready for play Checks operating equipment prior to start of shift including shuffling machines; cards; chips; etc to ensure all is functioning and ready for play
Check cleanliness of own section or station
Communicate and follow-up on the correction of any equipment faults or defects
Game Play
Deal the relevant tables games (blackjack, Poker, Punto Banco,
Baccarat; American Roulette; or any other game as per business unit requirements)
Handle all player transaction requirements with regards placing of bets and paying out including cash and chip transactions
Provides audible and precise game commentary
Monitor and report on guest play and action (when required) on the Casino system
Keeps inspector informed of information relevant to the games and escalate any suspicious betting patterns or underage gambling
Opening and closing of tables
Game hand over - Dealer to dealer and /or inspector
Conduct cash-ups and reconcile float at the end of shift
Substantiate and report on any float variances Secure and transport float as required
Customer Engagement
Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
Interact with guests and provide professional service standards and relevant solutions
Identifies customers and understand their preferences Educate customers on business unit facilities, products and current promotions
Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary