Key Responsibilities:
Manage the full recruitment and selection process, including advertising vacancies, screening candidates, coordinating interviews, assessments, and pre-employment checks.
Build and maintain strong relationships with line managers, agencies, and external stakeholders to ensure effective recruitment support and service delivery.
Maintain and manage the Direct Hire recruitment system and database, including publishing adverts, updating candidate information, and ensuring accurate record keeping.
Ensure all recruitment activities comply with company policies, labour legislation, and service level agreements.
Provide recruitment guidance and support to line managers to enable effective interviewing and selection decisions.
Prepare and maintain accurate Talent Acquisition reports, documentation, and onboarding compliance requirements.
Qualifications
HR Diploma or Degree in Human Resources Management/Industrial Psychology (Post graduate qualification will be considered favorably)
Experience
3 years' experience in a Talent Acquisition role
Proven experience in bulk contact centre recruitment I.E Collections, Customer Service, Inbound & Debt review
Experience engaging with middle and senior management
Key Competencies
Strong knowledge of recruitment methodologies and practices
Exposure to HRIS/Recruitment systems (Direct Hire advantageous)
Understanding of the contact centre environment
Excellent relationship-building and networking skills
Strong communication, teamwork, and stakeholder management abilities
Proactive, confident, and solution-driven mindset