Talent Acquisition Specialist - Volume Recruiter at EXL South Africa

Job Description

Essential Functions:


Ensure that the process transactions are processed as per Desktop procedures
Ensure that the assigned targets are met in accordance with SLA and Internal standards
Ensure that the quality of transaction is in compliance with predefined parameters as defined by Process Excellence
Ensure adherence to established attendance schedules
Ensure adherence to Company Policies and Procedures


Performance parameters:


Meeting set targets on a monthly basis
Offer to Joining Ratio of the Offers made
Number of candidates hired who clear the Post FVT assessment
Number of defects against number of Offers made


Primary Internal Interactions:


Team for the purpose of coordination
Assistant Manager for escalations, unresolved issues, appraisals and reviews
Manager for solving the issues unsolved by the immediate supervisor
Operations and Support hiring managers - for the purpose of Recruiting candidates for their processes and for calibration
purposes
Finance and Commercial departments for settling vendors payments, own imprest bills etc.
Customer Experience Analysts and Trainers for the purpose of Voice Capability assessment


Primary External Interactions:

Vendors for:


Hiring candidates, lining up candidates for interviews and also assessing their performance
Giving Advertisements
Preparing promotion material


Technical Skills:


Skilled with the use of MS Office applications like - PowerPoint, MS Word and MS Excel
Internet usage and email access
Above average knowledge of the BPO industry


Process Specific Skills:


Interviewing skills
Feedback skills
Excellent communication and presentation skills
Prioritizing stake holders needs
Strong customer service focus


Responsibilities

Essential Functions


Job Analysis & Strategy: Collaborate with hiring managers to define job specifications and ensuring alignment of the job role requirements
Sourcing Candidates: Use job boards, social media, referral drives, and headhunting to find potential candidates.
Screening & Interviewing: Review resumes, pre-screening interviews, and assessing candidate's competency via an assessment tool
Coordinating Interviews: Schedule and manage interviews between candidates and hiring teams.
Offer Negotiation: Facilitate discussions around salary, benefits, and start dates.
Ad hoc & Compliance task: 100% compliance on all finalized candidates before offer is extended,


Qualifications


Minimum 1-year Volume Recruitment Experience in a BPO/agency environment will be preferred
Must have Matric (HR or related qualification advantageous)
Clear Credit & Crim Record
Computer literate
Should display sufficient flexibility and urgency to handle pressure in a cross-cultural environment