KEY PERFORMANCE AREAS
DEVELOP AND IMPLEMENT STRATEGY
Translate the Sales strategy into operational project plans and frameworks for external partner management and sales project execution.
Develop and implement standardised processes, SOPs, templates, and tools to support sales project delivery and deal administration.
Identify opportunities to improve sales performance, streamline processes, and strengthen external partner engagement models.
Support business case development, feasibility assessment, and risk identification for proposed sales projects or partner engagements.
Develop and maintain SLAs, operational plans, and performance frameworks governing all service-provider/partner contracts.
BUSINESS OPERATIONAL EFFICIENCY
Lead the end-to-end management of sales projects - from planning and scheduling to execution, monitoring, and closure.
Oversee the Deal Administration function, ensuring accurate contract processing, document management, compliance validation, and workflow execution.
Establish and manage systems, processes, and controls for all external partnership and service-provider contract engagements.
Ensure all project, partnership, and deal documentation is accurately created, maintained, version-controlled, and stored.
Facilitate collaboration between Sales, Finance, Legal, Traffic, IT, Operations and other internal teams to ensure seamless project execution.
Monitor project and partner operational performance against timelines, deliverables, KPIs, SLAs, and contractual requirements.
Conduct post-project reviews and consolidate lessons learned to drive continuous improvement in project execution.
Track and report on sales project performance, operational challenges, risks, and required interventions. FINANCIAL MANAGEMENT
Ensure project cost structures, external partner obligations, and financial terms are aligned with approved parameters.
Track and report on project-related revenue, partner-contribution performance, and compliance with commercial terms.
Support accurate revenue recognition by ensuring partner/project documentation and deliverables are correctly recorded and validated.
Monitor deal and project performance against financial forecasts and provide insight or corrective recommendations.
GOVERNANCE, RISK AND COMPLIANCE
Ensure all external partner engagements, project processes, and deal actions comply with internal governance, ICASA regulations, legal requirements, and organisational policies.
Implement internal controls governing deal administration, project execution, and partner contract management.
Identify operational risks, partner-related risks, financial risks, and process bottlenecks, and implement mitigation measures.
Maintain audit-ready documentation for all sales projects, partner agreements, SLAs, operational procedures, and approvals.
Work closely with Legal Services to finalise and clarify contract obligations and ensure regulatory compliance.
STAKEHOLDER MANAGEMENT
Build and maintain strong relationships with internal and external stakeholders to ensure seamless delivery and issue resolution.
Serve as the primary operational liaison for external sales partners and service providers.
Build strong working relationships with internal teams to ensure alignment and timely delivery of project requirements.
Manage communication with partners and stakeholders regarding project timelines, deliverables, risks, and performance.
Provide insights based on partner activity, client feedback, and project outcomes to support strategic improvements.
Ensure partner engagements consistently meet contractual deliverables, SLAs, expectations, and performance standards.
LEADERSHIP AND PEOPLE MANAGEMENT
Lead, mentor, and develop Deal Administration Executives, setting clear goals, KPIs, and performance expectations.
Oversee resource allocation, workflow management, and workforce planning for the team.
Facilitate skills development, coaching, and continuous improvement within the team.
Foster a culture of operational excellence, compliance, accountability, and service delivery.
Monitor team performance and provide regular feedback aligned with divisional and organisational objectives.
FORMAL QUALIFICATIONS:
NQF6 Degree/Diploma in Project Management, Business Administration, Marketing, Sales, Operations Management, or a related field.
EXPERIENCE:
Minimum 5 - 7 years' experience in in project management, sales operations, deal administration, or external partner service management. At least 3 years' experience leading teams in a project-driven environment.