The ideal candidate would be responsible for leading and coordinating security operations across multiple client sites, ensuring effective deployment of personnel, operational discipline, service quality, incident management, and compliance with company policies. The role provides leadership to Security Coordinators and Supervisors while maintaining high standards of security service delivery and client satisfaction.
The Key Responsibilities
Operational Leadership & Coordination
Provide leadership and operational coordination across all deployed security teams.
Responsibilities include:
supervising the performance of Security Coordinators
ensuring proper deployment and operational coverage across sites
coordinating manpower allocation and operational adjustments
ensuring consistent operational standards across all client locations
addressing operational gaps identified by coordinators or supervisors
The Team Lead ensures that operational teams maintain the required level of vigilance, discipline, and professionalism.
Oversight of Security Coordinators
Provide guidance, direction, and support to Security Coordinators responsible for managing site-level operations.
Responsibilities include:
monitoring coordinator performance and leadership effectiveness
reviewing operational reports submitted by coordinators
supporting coordinators in resolving site-level operational issues
ensuring supervisors enforce company policies and procedures
strengthening accountability across operational teams
The role ensures that coordinators maintain effective oversight of their assigned sites.
Operational Discipline & Standards Enforcement
Ensure that security personnel across all deployments comply with company policies and operational procedures.
Responsibilities include:
reinforcing duty post discipline across sites
ensuring supervisors maintain personnel vigilance and alertness
addressing misconduct or operational lapses reported by coordinators
ensuring proper uniform and appearance standards
supporting disciplinary processes where necessary
Maintaining operational discipline is critical to sustaining professional service delivery.
Incident Management & Reporting
Oversee the reporting and management of security incidents across operational sites.
Responsibilities include:
reviewing incident reports submitted through the operational chain
ensuring timely escalation of security incidents
coordinating response to operational emergencies
supporting investigations where required
maintaining proper documentation of operational incidents
Effective incident management ensures that operational risks are addressed promptly.
Site Inspections & Operational Audits
Conduct periodic inspections of client sites to ensure operational compliance and service quality.
Responsibilities include:
conducting operational site inspections
verifying personnel attendance and duty post compliance
identifying operational vulnerabilities or procedural gaps
ensuring supervisors and coordinators maintain operational discipline
recommending improvements to operational procedures where necessary
These inspections help ensure that service standards remain consistent across all client deployments.
Personnel Performance Monitoring
Monitor the performance and professionalism of security personnel through the operational chain of command.
Responsibilities include:
evaluating coordinator and supervisor performance
identifying personnel requiring disciplinary action
supporting performance reviews and personnel assessments
recommending personnel for development or reassignment where necessary
Client Coordination & Service Quality
Support communication and coordination with client representatives regarding operational security services.
Responsibilities include:
responding to operational concerns raised by clients
ensuring client instructions are properly implemented by site teams
supporting management in resolving service-related issues
ensuring that client expectations are consistently met
Operational Planning & Resource Coordination
Support management in planning operational deployments and staffing requirements.
Responsibilities include:
assisting with manpower planning for operational sites
supporting deployment planning for new client contracts
coordinating with Admin/HR Operations regarding staffing needs
supporting mobilization of personnel for new assignments
Requirements
Qualifications
Bachelor's degree in Security Management, Criminology, Business Administration, Public Administration, or a related field.
Professional security certification is an added advantage.
Minimum of 5 years' experience in security operations, with at least 2 years in a supervisory or team leadership role
Professional security certifications are an advantage (e.g., CPP, PSP, PCI, or equivalent)
Security operations management
Leadership and team coordination
Incident and crisis management
Planning and resource management