Team Lead, Technical Writing at Access Bank

Provide leadership and coaching for technical writers and acts as the single point of accountability for documentation quality across initiatives.
Ensure documentation quality, consistency, compliance, and alignment with business objectives, delivery methodologies, and regulatory standards.
Act as the documentation authority bridging Business, IT Delivery, Architecture, QA, Risk, and Compliance to ensure that all deliverables are well-articulated, auditable, reusable, and fit for purpose.


Key Responsibilities


Define, own, and continuously enhance the technical documentation framework across IT programs, aligned with SDLC, Agile, and hybrid delivery models.
Establish and enforce documentation standards, templates, style guides, and version control practices across the Digital Transformation & Projects unit.
Ensure all project documentation complies with internal governance, audit, and regulatory requirements.
Collaborate with Program Managers, Business Analysts, Architects, QA, and Developers to translate complex technical and business concepts into clear, structured, and actionable documentation.
Ensure documentation enables effective project delivery, operational readiness, and seamless handover to IT support teams.
Support regulatory reviews, audits, and risk assessments by maintaining high-quality documentation, reducing repeat audit findings.
Act as the single point of accountability for documentation quality across all IT initiatives.
Coach and mentor technical writers and project team members on documentation standards, best practices, and Agile documentation approaches.
Maintain a centralized knowledge repository to ensure consistency, reuse, and preservation of institutional knowledge.
Identify and implement opportunities to improve documentation efficiency through structured authoring, automation, and modern tooling.


Requirements

Required Knowledge, Skills and Abilities:


Ability to lead team(s) and demonstrate use of own initiatives.
Strong knowledge of SDLC, Agile frameworks (e.g., Scrum), and hybrid delivery methodologies
In-depth knowledge of IT systems documentation, including applications, integrations, and infrastructure
Ability to translate complex technical concepts into clear, concise, and structured documentation
Working knowledge of IT governance, risk, compliance, and audit requirements
Experience working with cross-functional and vendor-led delivery teams
Supervisory skills: Leadership, Coaching and Performance management
Analytical thinking and strong written communication
Ability to work in a fast paced, collaborative environment


Qualification & Experience

Mandatory


Bachelor's degree in computer science, Information Systems, Engineering, or a related technical field
10+ years of experience in technical writing, documentation management, or related IT delivery roles
Relevant certifications in Technical Writing, Information Design, Business Analysis, IT Service Management, or other related disciplines
Proven experience supporting large-scale IT projects or digital transformation initiatives
Strong familiarity with enterprise systems, integration-heavy environments, and regulated industries


Desirable


Additional professional qualifications
Master's Degree in relevant field
Experience supporting large-scale or highly regulated financial institution