Job Description
Birkenstock Hyde Park is looking for Team Leader to join their team.
Sales & Business Development
Set & communicate daily sales targets to everyone on the team including casuals.
Focus the team on delivering excellent customer service.
Create relationships with GPs, podiatrists, schools, clubs & gyms in the area to generate sales.
Grow customer data base and communicate offers regularly.
Team Management
Build a team environment through daily team meetings and providing regular feedback.
Lead and motivate the store team to maximize sales and provide exceptional customer service in line with Birkenstock standards
Master the feedback process & provide monthly feedback to all team members
Develop the team through weekly Customer Service, Loss Prevention, Podiatry and Sales training.
Develop the team by ensuring they complete the Rookie Pack in the prescribed time frame.
Manage the appraisal process for all team members
Manage the induction process
Complete rosters and adhere to the staffing template
Minimize and control staff costs and store controllable expenses (e.g. discounts given, petty cash, stationery, phone, cleaning etc.) through proactive and effective management.
Complete weekly time sheets, allocate tasks to rostered staff & coordinate lunch breaks
Inventory
Complete OTB process weekly and order the relevant product to optimise stock levels
Maintain inventory at target levels for all categories & price points every week
Minimise shrinkage & maintain accurate stock records in the POS system
Complete quarterly stock counts
Run daily negative stock report and request relevant adjustments
Process deliveries including checking quantities to invoices, tagging, hanging and pricing product, and recording in the POS system
Ensure storeroom is maintained to Birkenstock standards
Run daily inventory reports
Daily Operations
Oversee the administrative processes at store level and ensure compliance with all policies and standards with respect to the handling of cash, stock control, POS, visual merchandising, security and operational health and safety
Ensure visual merchandising of the stock and windows complies Birkenstock standards
Open and close the store
Reconcile cash to end of day tender report and prepare banking
Bank takings
Month End
Prepare month end reports
Individual Attributes:
Outgoing determined self starter
Retail management experience preferably at a national retail chain
Demonstrated ability to achieve sales budgets
Proven people management and leadership shills
Excels at coaching, driving and developing a team
Extensive stock management experience
Proven merchandising skills
Excellent attention to details
Perks & Benefits
You get to work for a rapidly expanding distributor with aspirational brands.
Comprehensive health benefit
Uniform allowance
Staff discount
Company performance incentive scheme
Long-service incentives
Holistic Employee Wellness programme
The group prides itself in its effort to drive continuous employee engagement activities to enable a connected culture.