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Team Leader at Fidelity Services Group

Fidelity Services Group
April 22, 2026
Full-time
On-site

The above position is vacant at our Witbank branch. The overall purpose of this position is to assist the Operations Manager within the Cash in Transit division and ensure that Cash in Transit (CIT) operations are conducted according to planned procedures and schedules.


Minimum Requirements:


Clear Criminal record
PSIRA accredited with a minimum Grade C qualification
Cash In Transit (CIT) certificate
Firearm competency - with a minimum handgun (for business purposes) qualification
Computer literate (compulsory)
At least 3 years' experience in security industry or similar role (Advantageous at FSG)
CIT management/ supervisory experience is advantageous
Valid driver's license is an advantage
Own transport is advantageous
Able to work under pressure
Prepared to work irregular hours
Clear disciplinary record


Key Performance Areas (not totally inclusive):


ATM investigations
Missed loads feedback
Daily update I r o balancing
Daily update on SLA checks - alarm testing etc
Daily updates/ follow ups on both SLA breach and canister breaches
Tracking of shortages per custodiam
Scheduling of refreshed training for custodian
Downloading of all FLM footage and performing spot checks
ATM equipment checks/report
Error feedback on all ATM's (SOL/ SPARK/ Capitec)
Timekeeping on all Nedbank and Capitec Dedicated Vehicles
All ATM Billing
Ensuring Takeover swaps/ Balancing is arranged prior to Custodian going to leave
Ensuring Auditor is assisting when Swaps/ Balances are done for Sol/Lesaka/Capitec/ Spark


Other Personality Attributes and core competencies:


Must be honest and reliable
Must have good verbal and language abilities
Must be assertive
Pay attention to detail
Customer service and relations
Quality Assurance
Planning and organising skills
Alertness