Team Leader I Business Support Retail Bank at Capitec Bank

Purpose Statement


To lead a team of predominantly first line Agents to optimally deliver on defined operational objectives, ensure that an exceptional client experience is achieved and that all policies, regulatory requirements and clearly defined operational processes are implemented and adhered to.


Experience


At least 2 years' experience in a banking, retail, finance, client service environment
Some previous people leadership exposure or experience of overseeing delivery or work
Client service environment experience and/or function relevant experience (role specific)
Experience of a fast moving, target driven environment with a focus on delivery and client service


Qualifications (Minimum)


Grade 12 National Certificate / Vocational


Qualifications (Ideal or Preferred)
Knowledge


Technical/functional knowledge relevant to the designated team, department or function
People management principles
Client service principles and standards
Customer communication, relationship management principles and practices
Fundamental HR principles and practices
General operational management processes and practices


Skills


Attention to Detail
Communications Skills
Computer Literacy (MS Word, MS Excel, MS Outlook)
Decision making skills
Planning, organising and coordination skills
Problem solving skills


Conditions of Employment


Clear criminal and credit record