Purpose Statement
To lead and oversee a designated team processing and supporting incoming insurance queries and claims to deliver operational excellence in the handling claims through timely, accurate and efficient indexing, administrative and processing support in accordance with Capitec Life's internal general policies and practices as well as the respective insurance policies and external legislative framework.
Experience
3yrs + in a business operational environment, preferably claims / assessment, with demonstrated supervisory experience.
Process improvement exposure and engaging with diverse stakeholders ( legal, forensic and clients.)
Planning, organising and prioritising to drive delivery in an SLA focused environment.
Organising data and managing office processes.
Qualifications (Minimum)
Grade 12 National Certificate / Vocational
Diploma in Office Management and Technology / Office Administration
Qualifications (Ideal or Preferred)
Bachelor's Degree in Office Management and Technology / Office Administration
Knowledge
People/team leadership practices and principles
General operations management practices and principles
Good understanding of operational and administration delivery planning and standards.
General understanding of the insurance industry, ideally the claims environment.
Technical knowledge of office software, scheduling tools, document formatting.
Understanding of legislation relevant to the Insurance environment.
Familiarity with investigative tactics, tools and methodologies.
Understanding of operational risk
Regulatory entities, requirements, compliance standards in an Insurance environment
Basic data analytics
People/team leadership practices and principles
General operations management practices and principles
Stakeholder engagement
Client service and management
HR principles and processes.
Client service principles and practices.
Skills
Communications Skills
Computer Literacy (MS Word, MS Excel, MS Outlook)
Attention to Detail
Numerical Reasoning skills
Negotiation skills