C
Team Leader: Operational Analytics at Capitec Bank
Capitec Bank
October 6, 2026
Full-time
On-site
Purpose Statement
To lead a Business Analysts team, prioritize and oversee work within the BSC Operational System Support client-facing departments, and provide subject matter expertise and actionable insights to influence decision-making. Ensure delivery within contracted timelines, aligned with the objectives, plans, processes, and standards of the Operational System Support Department.
Experience
Minimum/Ideal:
Minimum of 3 - 5 years' experience as Business Analyst or equivalent (data analyst etc.) including experience in data analytics environment
Minimum 3 years' experience in leading a team in a fast-moving environment.
Function specific experience:
Experience in identifying, quantifying, and providing solutions for business challenges using data or technology.
Experience and knowledge of the ETL (extract, transform, load) data flow.
Experience in identifying and quantifying business challenges and delivering solutions using data.
Experience in building data visualizations using tools such as Power BI.
A good understanding of database management, data warehousing, data mining, and data visualization.
Qualifications (Minimum)
Grade 12 National Certificate / Vocational in Grade 12 National Certificate
A relevant tertiary qualification in Business Administration
Qualifications (Ideal or Preferred)
Bachelor's Degree
A Relevant Professional Qualification in Business Analysis or Data Analysis
Knowledge
People/team leadership practices and principles
General operations management practices and principles and stakeholder and client management
HR principles and processes.
Client service principles and practices.
Liaising with 3rd party providers
Function specific knowledge:
Proficiency in Amazon Connect for monitoring capabilities and identifying improvement areas through reporting and dashboards
Operational Process mapping skills
Ability to drive an environment of innovation and identify opportunities for process automation to enhance efficiency and accuracy
Proficient in agile project management and Jira.
Skills
Analytical Skills
Attention to Detail
Communications Skills
Computer Literacy (MS Word, MS Excel, MS Outlook)
Decision making skills
Interpersonal & Relationship management Skills
Leadership Skills
Planning, organising and coordination skills
Presentation Skills
Problem solving skills
Project Management Skills (Methodolgy Specific)
Reporting Skills
Conditions of Employment
Clear criminal and credit record
To lead a Business Analysts team, prioritize and oversee work within the BSC Operational System Support client-facing departments, and provide subject matter expertise and actionable insights to influence decision-making. Ensure delivery within contracted timelines, aligned with the objectives, plans, processes, and standards of the Operational System Support Department.
Experience
Minimum/Ideal:
Minimum of 3 - 5 years' experience as Business Analyst or equivalent (data analyst etc.) including experience in data analytics environment
Minimum 3 years' experience in leading a team in a fast-moving environment.
Function specific experience:
Experience in identifying, quantifying, and providing solutions for business challenges using data or technology.
Experience and knowledge of the ETL (extract, transform, load) data flow.
Experience in identifying and quantifying business challenges and delivering solutions using data.
Experience in building data visualizations using tools such as Power BI.
A good understanding of database management, data warehousing, data mining, and data visualization.
Qualifications (Minimum)
Grade 12 National Certificate / Vocational in Grade 12 National Certificate
A relevant tertiary qualification in Business Administration
Qualifications (Ideal or Preferred)
Bachelor's Degree
A Relevant Professional Qualification in Business Analysis or Data Analysis
Knowledge
People/team leadership practices and principles
General operations management practices and principles and stakeholder and client management
HR principles and processes.
Client service principles and practices.
Liaising with 3rd party providers
Function specific knowledge:
Proficiency in Amazon Connect for monitoring capabilities and identifying improvement areas through reporting and dashboards
Operational Process mapping skills
Ability to drive an environment of innovation and identify opportunities for process automation to enhance efficiency and accuracy
Proficient in agile project management and Jira.
Skills
Analytical Skills
Attention to Detail
Communications Skills
Computer Literacy (MS Word, MS Excel, MS Outlook)
Decision making skills
Interpersonal & Relationship management Skills
Leadership Skills
Planning, organising and coordination skills
Presentation Skills
Problem solving skills
Project Management Skills (Methodolgy Specific)
Reporting Skills
Conditions of Employment
Clear criminal and credit record