Team Leader - South Africa - Centurion at IQVIA

We are looking for a Team Leader based in South Africa where you will join an exciting working environment in a dynamic and international atmosphere.

RESPONSIBILITIES:

After a thorough and ongoing training, you will be ready to:


Manage a team of 6 Angels Consultants (4 in South Africa, alongside 2 consultants in Kenya), while providing oversight of operations in Namibia and Botswana, ensuring the overall efficiency of stroke management in hospitals across these regions.
Support the team in working with hospitals and healthcare professionals providing continuous training and organizational tools to support the improvement of stroke care.
Coach the team to be expert therapeutic consultant promoting new diagnostic and treatment guidelines to hospitals
Work with the Angels Consultant to foster and promote quality monitoring programs to keep consistent hospital performance
Lead the team in the country plans to extend the reach of project to new hospitals
Support the Angels Consultants to lead the multidisciplinary stroke teams through continuous improvement
Use performance management strategy to support the in team to improve therapeutic protocols in the major hospitals
Support the leadership of the CSMS services working with key colleagues across the wider IQVIA organization.
Collaborate with internal and external colleagues and departments across the organization to ensure effective delivery of objectives and to deliver yearly operational plans.
Line management of a team, supporting high performance and investing in individual development of key talent and support the recruitment of new talent to meet ongoing business needs.
Provide leadership and role modelling through a variety of approaches e.g. coaching to ensure delivery excellence for all projects.
Manage new project set ups with input from client including appropriate and adequate resourcing, reporting requirements and clear plans to achieve project KPIs.
Complete project reviews with Director, International Projects and Client Company by providing clear reporting against KPIs and internal financial reviews.
Ensuring a wide skills base across the team to meet the different needs of customer projects as efficiently as possible.
Ensure team members are effectively trained in key analytical techniques and are up to date on analytical approaches.
Identify the requisite data assets and infrastructure needed to deliver the service propositions. Work appropriately with internal and external stakeholders to keep up to date with developments in government/regulatory provisions for both commercial and research purposes.
Ensure quality of service delivery, in line with country commercial governance and quality arrangements and in line with the relevant regulatory and legal requirements.
Ensure the team delivers excellent customer service as evidenced by regular customer feedback from both internal and external customers.
Manage staff in accordance with organization's policies and applicable regulations. Responsibilities include planning, assigning, and directing work; appraising performance and guiding professional development; rewarding and disciplining employees; addressing employee relations issues and resolving problems


REQUIRED SKILLS:


10 years relevant experience within the pharmaceutical industry
At least 3 years direct line management experience within the pharmaceutical industry
Experienced in dealing with complex and day to day employment scenarios
Prior experience in managing delivery of patient support or market access projects
Ability to work creatively in a fast-paced environment maintaining flexibility and changing priorities to meeting demanding timelines
Excellent customer service skills
Financial, analytical and problem-solving skills with the ability to develop and articulate recommendations and solutions based on this analysis.
Strong organizational, planning, project management and logistics skills.
Excellent leadership skills
High motivational with exceptional people management skills
Fluency in English and ideally Afrikaans
Proactive, flexibility and problem solving' skills
Availability to travel up to 70% of the time
Valid driving license
Eligibility to work full time in South Africa