Job Purpose
To perform registry maintenance of new and current Estates cases to ensure that all required information is captured correctly and timeously, deregister all coded estate cases and also issue deceased estate compliance letter/s.
Education and Experience
Minimum Qualification & Experience Required
Senior Certificate (NQF 4) AND 1 year experience in a customer service environment
Minimum Experience
Job Outputs:
Process
Communication of transactional outputs and queries in area of work.
Deliver on contracted performance objectives according to set procedures and agreed service level agreements.
Embrace change initiatives and positively contribute to the success thereof within area of accountability.
Ensure quality of work content, minimise mistakes and continuously improve quality and standards.
Identify problems, apply known solutions in line with procedures or guidelines and escalate unresolved problems.
Plan and organise own work in an effective and efficient manner to reach agreed performance objectives.
Report on transactional activity progression within set guidelines to provide timely information for decision making in area of accountability.
Ensure correspondence and information received from external and internal sources is verified and receive the necessary attention.
Identify further actions required and refer documents to relevant division for finalisation.
Ensure that all basic queries are resolved timeously, in line with provided procedures and guidelines and escalate unresolved issues.
Be informed on related acts and regulations that might impact on own work.
Keep up to date records of completed work.
Apply and utilise systems in a manner that ensures accurate processing of information that contributes to efficient and effective completion of tasks.
Assist with administrative tasks within the relevant unit.
Governance
Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution.
Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations and discrepancies.
People
Ask for support or training to improve the quality and standard of own work.
Drive own performance in order to achieve work outputs in line with required response time, quality and service delivery standards.
Participate and contribute to a culture where information regarding successes, issues, trends and ideas are shared between team members.
Finance
Perform own work well to reduce costs and save money.
Client
Understand job service requirements in order to meet client expectations.
Contribute to a culture which builds rewarding relationships that enables exceptional client service and ethical conduct.
Prepare and submit relevant correspondence and documentation to taxpayers.
Behavioural competencies
Accountability
Analytical Thinking
Attention to Detail
Commitment to Continuous Learning
Conceptual Ability
Expertise in Context
Fairness and Transparency
Honesty and Integrity
Organisational Awareness
Respect
Teamwork and Cooperation
Working with others
Technical competencies
Business Knowledge
Data Collection and Analysis
Efficiency improvement
Functional Policies and Procedures
Record Maintenance
Records and Archive Management
Reporting
SARS Systems Products
Tax Knowledge
Deadline:26th June,2026