Team Member, General Fraud Investigation at Ecobank Nigeria

JOB CONTEXT


The Investigation Officer is responsible for carrying out investigations into reported cases and complaints, and for making concise recommendations to Management.


KEY RESPONSIBILITIES

FINANCIAL


Ensure that bank's fund is recovered from any necessary investigation cases promptly.
Defend the bank's interest in court/mediation sessions as a result of investigated cases.


PROCESS


Prepare investigation report of customers' complaints and reported fraud incidents stating findings, conclusions and making appropriate recommendation(s).
Forward report to Management for approval of recommendations.
Communicate approved recommendation to HR and other relevant departments for implementation.
Follow-up on implementation of approved recommendations with relevant departments.
Prepare summary on all approved investigation reports
Review, investigate and respond to all enquiries from law enforcement agencies and financial institutions
Prepare and forward the bank's response(s) to the enquiries of the relevant regulatory and Law enforcement Agencies/Authorities
Identify vulnerabilities and fraud prevention strategies to prevent loss to the bank.
Ensure prompt responses to all fraud/incident alerts sent from branches, Contact Centre and other external bodies.
Ensure prompt follow up on issues raised by branches, Contact Centre and other external bodies in incident reports.
Attend and defend the bank's interest in all court/mediation session that arose from investigated cases.
Maintain the bank's NIBSS portal and upload reported fraud cases on the portal.


JOB PROFILE

Experience & Qualifications


Minimum of 2nd class lower in first degree (MBA, MSC, MA, ML and/or Professional Qualifications is an additional advantage)
Minimum of 5 year working experience in similar function
Skills, Capabilities & Personal attributes


Articulate


Strong interpersonal skills
Maintain high level writing skill


Knowledge


Strong knowledge of banking operations, audit, products & customer segmentation
Strong accounting knowledge


Personalities and Attributes


Paying attention to details
Honest, punctual, trustworthy and very hardworking
Always ready to add value to the system