Tech Officer: Jnr Customer Engineer(DWM) - Fixed Term Contract - Limpopo, Ellisras at BCX

Core Description


To provide technical assistance and maintenance of computer systems, logistical support, audio visual equipment's etc.
Provide service activities on company systems, including installation, discontinuance, relocation, diagnosis, emergency repair etc. while minimising equipment downtime and ensuring client satisfaction.


Key Deliverables / Primary Functions


Implement preventative and proactive maintenance, including implementing, deploying, and maintaining monitoring sets for all clients (Node Device, CPU, DiskSpace, Memory).
Facilitate the resolution of 3rd party Incidents by liaising with external resources (3rd Party Management).
Perform root cause analysis and troubleshooting across systems to resolve incidents.
Engage and liaise with all personnel, including VIP personnel.
Follow the escalation matrix and keep the customer informed.
Take ownership of Incidents and Service Requests, providing continuous feedback until resolution.
Assist with 1st and 2nd level EUM support by troubleshooting and supporting applications and devices.


Core Functional Skills & Capabilities


Hardware/Software Installation and management
Customer Service
Hardware Troubleshooting
Problem solving


Core Behavioural Competencies


Job Match
Coping with pressures & setbacks
Delivering Results & Meeting customer expectations
Working with people
Presenting and Communicating information


Minimum Qualifications


NQF 4: Grade 12 National Diploma


Additional Education -Preferred /Advantage


NQF 4: Grade 12 National Diploma in Information Technology


Experience


1 years' experience in IT end user support with an understanding of SLA call management on different service desks.


Certifications


A+
N+
Certification in ITIL Service Management and Service Delivery modules
ICT International Certifications in Back Office and/or Networking (such as CCNA/E, MCSA/E)
HP, Dell, Lenovo, Mustek products will be advantageous


Professional Memberships in Relevant Industry

Level of Engagement & Span of Control


Engagement will all levels within the organisation, internal and external to the business


Special Requirements / Employment Condition


Drivers Licence and Reliable Vehicle - both required
Willing to travel
Working Shifts
Willingness to be on standby


Workplace / Physical Requirements


Hybrid Remote Worker
Billable