Technical Customer Success Manager – Pretoria

Our client is seeking a Technical Customer Success Manager to join their Pretoria team. You will oversee client success from implementation through expansion, helping customers maximize value from the AI platform while working independently and delivering results. Responsibilities Own end-to-end technical client success and onboarding Manage implementations and ensure seamless AI platform integration Serve as technical liaison between clients and our engineering team Identify expansion opportunities and drive adoption of new features Conduct technical training, demos, and troubleshooting Build and refine technical processes that scale efficiently Requirements Strong technical foundation with hands-on AI/ML or conversational AI experience High level of initiative and strong problem-solving ability Excellent communication skills with the ability to explain complex concepts clearly 3+ years' experience in a technical customer success role Direct experience with AI or SaaS platforms Experience with voice systems, chatbots, or conversational AI