Technical Intern - Naivasha at Mawingu

ROLE SUMMARY


The Technical Intern supports field installations, equipment recovery, and customer support activities, focusing on SME/Enterprise clients. The role involves ensuring quality installations, maintaining customer satisfaction, and assisting the technical and sales teams to meet service and revenue targets.


KEY RESPONSIBILITIES


Support SME/Enterprise installations and repairs.
Manage installation orders to meet revenue goals.
Provide timely feedback and reports on installation progress.
Liaise between clients, contractors, and design teams.
Commission and test equipment post-installation.
Ensure compliance with safety and operational policies.
Be available for emergency technical support.


REQUIREMENTS


Diploma/Bachelor's in Telecommunication, Electrical, IT, or related field.
At least 6 months of ISP field installation experience.
Strong communication, problem-solving, and interpersonal skills.
Proficiency in Microsoft Office.
Customer-focused with solid technical and organizational abilities.