Technical Lead NAR New Digital & Staff Channels at Nedbank

Job Responsibilities

Leadership & Stakeholder Management


Build and maintain strong relationships with Product Owners and key stakeholders to deliver customer-centric technology solutions.
Drive collaboration across teams, fostering innovation, accountability, and engineering excellence.
Manage stakeholder expectations, balancing competing priorities across the business.
Lead technology enablement initiatives and ensure successful delivery of strategic technology programmes.


Innovation, Governance & Delivery


Champion innovation and continuous improvement to create business value and modernise the technology landscape.
Establish high-performing ways of working that accelerate value delivery and execution.
Drive accountability for team performance, milestones, and delivery outcomes.
Ensure dependency management, risk mitigation, and compliance with governance standards.


Operational Excellence


Lead process optimisation and continuous improvement initiatives across the technology environment.
Drive problem-solving, root cause analysis, and implementation of sustainable solutions.
Foster a results-driven culture focused on quality, efficiency, and execution excellence.


Communication & Strategic Leadership


Communicate technology strategy and business priorities effectively to diverse stakeholder groups.
Build trust through transparent, credible, and outcome-focused engagement.
Influence decision-making through strong leadership, communication, and stakeholder management.


People Leadership & Talent Development


Lead, coach, and develop high-performing teams through mentoring and targeted development plans.
Build future-ready capabilities aligned to modern technology trends and business needs.
Create an empowering, inclusive, and high-performance culture with clear objectives and accountability.
Drive succession planning, talent retention, and continuous learning across the team.


Key Accountabilities


Own and drive the NAR Digital Channel Strategy and Roadmap.
Accountable for customer and employee digital experience and adoption.
Lead NAR API and Open Banking strategy.
Drive a cloud native Channel Architecture


Essential Qualifications - NQF Level


Matric / Grade 12 / National Senior Certificate
Professional Qualifications/Honour's Degree


Minimum Experience Level

Essential Requirements:


IT Qualification: IT, Data and Engineering
Type of experience:11 Years + Leading a multidisciplinary virtual team to deliver a technical capability to a large corporate organisation
5+ years at senior leadership level, with proven track record of strategic leadership
Experience managing complex Technology matters in regulated banking environments


Leadership Capabilities


Exceptional ability to influence and collaborate with Exco members and other relevant stakeholders
Strong communication skills with capability to translate complex legal concepts for business audiences
Proven ability to influence policy direction and framework development
Proven ability to lead organisational change and transformation initiatives
Demonstrated ability in building and scaling high-performance Product delivery teams


Technical / Professional Knowledge


Proven ability to interpret complex regulatory requirements and translate them into practical business controls
Proven experience in policy development and drafting of organisational frameworks
Project leadership for major legal initiatives and transformations
Experience in litigation and dispute resolution, managing high-stakes complex matters while protecting the bank's interests
Demonstrated ability to think strategically about legal issues within broader business contexts
Deep understanding of banking business models and commercial implications of legal decisions
Proven capability in anticipating emerging risks and opportunities in the evolving IT landscape
Financial metrics: business case development, budget management, value realisation and managing total cost of ownership (TCO)