Work Experience
5+ years in cloud productivity tools engineering, cloud productivity consulting, or enterprise collaboration platforms.
Strong background in technical deployments, identity & security configuration, and workspace change management.
Experience leading customer engagements, technical design workshops, and post-deployment support.
Hands-on experience leveraging AI tools (e.g., Gemini for Workspace, automation workflows) to improve delivery, support, and customer adoption.
Experience in handling Large Scale Google workspace migrations
Qualifications
Bachelor's degree in IT, Computer Science, Information Systems, or a related technical field.
Expert understanding of Google Workspace configuration, directory/identity management, security best practices, and collaboration workflows.
Familiarity with endpoint management, admin console policies, enterprise change management, and technical documentation standards.
Ability to translate business needs into technical solutions and drive customer adoption using both cloud and AI capabilities.
Strong communication, stakeholder management, and customer advisory skills.
Job Description
As the AI-Powered Enterprise Collaboration Technical & Change Management Lead, you will provide end-to-end technical leadership across Google Workspace implementations, customer onboarding, support, and strategic advisory. You will ensure that technical solutions meet business requirements while driving AI-enabled productivity and modern ways of working for our customers.
Your responsibilities include:
Technical Leadership & Delivery Excellence
Lead the technical design, deployment, and configuration of Google Workspace solutions.
Own technical documentation including deployment plans, architecture diagrams, admin guides, and user guides.
Manage technical risks, escalations, and resolution of complex ticket issues.
Recommend delivery best practices, tools, automation opportunities, and certifications for the technical team.
Review and package value-added services for consultancy and support.
AI-Powered Productivity & Workflow Optimization
Integrate Gemini for Workspace and AI workflows into customer deployments.
Advise customers on how to use AI to improve collaboration, automation, and decision-making
Identify opportunities for process automation, scripting, and enhanced support efficiency.
Customer Technical Strategy & Advisory
Conduct regular technical touchpoints with customers to review configurations, security posture, and improvements.
Advise customers on standards, methodologies, and governance related to identity, security, data protection, and Workspace configuration.
Drive continuous enablement on new Workspace and AI features.
Manage the technical relationship with strategic Workspace customers.
Change Management & Adoption Leadership
Support change management planning with training, communication, and enablement strategies.
Work with stakeholders to ensure solutions meet business needs and maximize user adoption.
Partner with Account Managers to deliver Quarterly Business Review (QBR) technical insights.
Lead customer readiness, rollout planning, and post-launch success programs.