Introduction
The role of the Technical Specialist II is to manage and maintain information technology strategies by managing staff, researching and implementing technological strategic solutions. and continuous Service Delivery
Job Description
To ensure that the company's IT infrastructure is always functioning as effectively as possible and is never sluggish or outdated, Technical Specialist II perform a variety of tasks.' Technical Specialist II play a large role in the management of their company's IT department as a whole.
Almost every task that IT department personnel engage in, from performing routine system updates to installing entirely new elements, will need to be monitored.
The Vendors manage include Bytes Manage Solutions, West-Tech, Silicone Overdrive and ESP Day to day activities include ensuring efficient service is delivered to the Sorbet Experience JHB CPT and KZN as well as the Sorbet Franchise partners with in the agreed SLA.
this includes
Categorize and record reported incidents and provide solutions
Support problem identification
Advise Citizens' on an appropriate course of action
Monitor issues from start to resolution
Provide essential online security advice and support
Creating Server Share access
Unlocking of accounts
Changing of passwords
Creating AD user accounts
Creating Email accounts
Creating ESP Portal access
Creating ESP Web Portal access
First line and 3 line Support Faulty finding skills
Joining Computers to the domain networks new Computer setup's
Monitoring the WIFI Networks
Printer Installations
Mapping of share drives
Antivirus Installations
Laptop Repairs
Desktop Repairs
Network Fault finding RJ45 Network crimping
CCTV Knowledge
Video Conferencing equipment knowledge
Remote Desktop knowledge various software
Backup and Restore of Laptop and Desktops
Key Competencies:
Good IT knowledge
Exceptional communication skills (spoken, telephonic and written).
Organised and systematic.
Detail orientated.
Must possess and aptitude for basic math.
Punctual.
Able to function under pressure in a fast-moving environment.
Able to learn quickly and efficiently
Minimum requirements
JOB RELATED KNOWLEDGE & EDUCATION:
Bachelor's degree or diploma in Information Technology, Computer Science, or a related field.
3 - 5 years of experience in IT management, preferably within retail, franchising, beauty, hospitality, or other customer-focused industries.
Demonstrated experience managing distributed retail IT environments, including POS systems.
Strong knowledge of networking, cloud platforms, cybersecurity frameworks, and business application
Knowledge in auditing SAP environments will be an added advantage.
JOB RELATED SKILLS
Experience working with large-scale franchise models.
Familiarity with Clicks Group systems or loyalty integrations is an advantage.
Project management understanding or related qualifications.
ITIL certification.
Key Competencies:
Good IT knowledge
Exceptional communication skills (spoken, telephonic and written).
Organised and systematic.
Detail orientated.
Must possess and aptitude for basic math.
Punctual.
Able to function under pressure in a fast-moving environment.
Able to learn quickly and efficiently
Apply by: 10 July 2026