Operations systems
Super user and administrator for all entities across Aspen
Provide administrative functions to users on a daily basis
Initiates approval process for all configuration changes, new users, new sites, new groups, updating of business lists
Trouble shooting workflow errors and assisting in resolving errors to ensure business continuity
Escalating unresolved issues with Vendor and tracking progress until a resolution is established and system is workable again.
Re-assigning of changes as and when required by the business and on instruction by the SME
Identify gaps in current policies and procedures
Facilitate implementation of new users into system and provide ongoing support thereof
Maintaining all training records, user access, group setups and business list documentation for auditing purposes
Track production losses and high maintenance cost assets, prioritise critical opportunities, establish and implement action to reduce losses or high costs
Extract and Circulate Monthly/Daily report for executive review and oversight.
Continuous improvement and support for projects
Support project teams in operational related activities by utilising operational systems to streamline daily activities.
Review and provide input on implementing of process enhancements
Reporting of budget and early escalation of risks to project leads.
Technical oversight on process enhancements by trending of data generated in operational systems to support in improvement initiatives.
Launch management status reporting
Requirements
Matric/ Grade 12
PMP diploma/project-related work experience in pharma certifications/ registrations in PMP
Minimum 5 years' experience
2-4 years' relevant experience
Knowledge of workflow systems and process mapping/ enhancements
System support management
GMP knowledge
Samples management - import/ export/ sourcing