Responsibilities
Lead, supervise, and motivate the telemarketing team to meet and exceed daily, weekly, and monthly targets
Assign tasks, set performance goals, and monitor team productivity
Train, coach, and mentor telemarketers on sales techniques, customer engagement, and product knowledge
Monitor calls to ensure quality standards, compliance, and professionalism
Handle escalated customer complaints and complex inquiries
Prepare daily/weekly/monthly performance reports for management
Track KPIs such as conversion rates, call volumes, and revenue targets
Develop scripts and improve calling strategies for better results
Conduct regular team meetings and performance reviews
Collaborate with sales and marketing teams to align campaigns and objectives
Ensure accurate documentation and CRM updates
Recommend process improvements to increase efficiency and customer satisfaction
Qualifications / Requirements
Bachelor's Degree in Marketing, Business Administration, Communications, or related field (or equivalent experience)
3-5 years experience in telemarketing, call center, or sales roles
Minimum of 1-2 years supervisory or team lead experience.