calling potential/existing customers to sell products/services, understanding needs via scripts, handling inquiries, processing orders, updating CRM, and meeting sales targets, requiring strong communication, negotiation, and resilience to achieve business growth over the phone.
Key Responsibilities:
Customer Engagement: Make outgoing calls to promote offers, answer questions, and build relationships with prospects and existing clients.
Sales Generation: Use scripts to inform customers, identify needs, present solutions, upsell/cross-sell, and close sales deals.
Information Management: Accurately record and update customer details, call notes, and sales data in the CRM system.
Problem Solving: Handle customer complaints and objections professionally to maintain satisfaction and company reputation.
Essential Skills & Qualifications:
Excellent verbal communication, active listening, and interpersonal skills.
Strong negotiation, presentation, and problem-solving abilities.
Ability to handle rejection and work under pressure.
Proficiency in CRM software and Microsoft Office.
High motivation, time management, and ability to work independently.
The Goal:
To drive revenue by generating and closing sales over the phone while fostering strong customer relationships for repeat business and company growth.