Telesales Representative at MoPhones

Key Responsibilities


Sales and Conversion
Own end-to-end telesales process - lead contact, to qualification to objection handling to close
Convert inbound and outbound leads into completed sales consistently
Meet and exceed defined monthly sales and conversion targets
Apply structured sales scripts while adapting to the customers' needs and buying signals
Demonstrate strong closing instincts while maintaining ethical standards
Customer and Product Education
Clearly explain device quality grades, warranties, pricing and instalment plans.
Educate customers on financing requirements and manage expectations upfront to reduce fallout
Balance customer experience with commercial outcomes to close deals effectively
Pipeline and CRM discipline
Accurately capture and update customer data in the CRM in real time within the set SLAs.
Actively manage your pipeline, ensuring timely follow-ups and deal progression
Maintain clean credit-ready submissions to support approval and delivery success.
Cross functional execution
Works closely with credit, logistics and CX teams to ensure smooth processing and delivery.
Proactively flag risks, delays or quality issues that may affect conversions or customer satisfaction.
Handle escalations professionally and escalate appropriately when required.
Performance and Continuous Improvement
Track personal performance against targets
Identify patterns in objections, lead quality and drop offs and suggest improvements
Refine sales techniques based on feedback, data and outcomes.


Qualifications:


At least 1 year of experience in telesales or customer service roles.
Experience in the mobile device or technology sector is an added advantage.
Strong communication and interpersonal skills.
Proficiency in sales techniques and closing strategies.
Familiarity with CRM tools for managing leads and tracking conversions.
Ability to handle objections and rejections while maintaining a positive attitude.