Overview:
The Teller is responsible for providing exceptional customer service and performing a range of banking transactions accurately and efficiently. This role involves interacting with customers, addressing their inquiries, and ensuring a positive banking experience. The ideal candidate will have excellent communication skills, a keen eye for detail, and a commitment to delivering outstanding service.
Key Responsibilities:
Customer Service:
Greet customers warmly and address their inquiries and concerns promptly.
Provide information about bank products and services, guiding customers to the appropriate solutions.
Handle customer complaints and escalate issues to the when necessary.
Transaction Processing:
Process deposits, withdrawals, transfers, and other banking transactions accurately and efficiently.
Verify customer identification and ensure all transactions comply with bank policies and procedures.
Balance cash drawers at the end of each shift, ensuring accuracy and completeness.
Account Management:
Assist customers with opening and closing accounts, updating account information, and resolving account-related issues.
Cross-sell bank products and services, such as savings accounts, loans, and digital banking solutions.
Maintain up-to-date knowledge of bank policies, procedures, and regulatory requirements.
Cash Handling:
Manage and handle cash transactions securely, minimizing risks of errors and fraud.
Ensure cash supplies are maintained at appropriate levels and report any discrepancies to the Branch Manager.
Prepare and process cash deposits and withdrawals for customers.
Record Keeping:
Maintain accurate and organized records of all transactions and customer interactions.
Prepare daily, weekly, and monthly reports as required by the Branch Manager.
Ensure confidentiality and security of customer information.
Operational Support:
Assist with branch operations, including opening and closing procedures.
Support the branch team in achieving performance targets and customer satisfaction goals.
Participate in training sessions and team meetings to stay informed about new products and services.
Qualifications:
Education: Minimum of an OND/HND in Finance, Business Administration, or a related field.
Experience: Previous experience in a banking or customer service role is preferred.
Skills:
Excellent communication and interpersonal skills.
Strong numerical and analytical abilities.
Attention to detail and accuracy in handling transactions.
Proficiency in using banking software and Microsoft Office applications.
Ability to work independently and as part of a team.
High level of integrity and professionalism.